Career Opportunities: Associate Help Desk (57334)
Req ID 57334 - Posted 09/17/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Administrative & Operations - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Job Title: Associate Help Desk
Name and description of the hiring department:
CALL CENTER: The Help Desk answers incoming calls on queues. Customers come from Desjardins and the DNCL. These appeals are governed by an average response time.
Job Duties / Accountabilities:
* Responds to requests for information from users and customer complaints taken at the time the calls were received. Opens ticket. Initiate the request for the production of notes and reports at the customer request.
* Evaluate needs and takes action according to the information received upon reception of a call concerning an intervention relative to security (e.g.: deactivation of cards and/or closing of ATM).
* Reports any abnormalities that might hinder operations in order to ensure and improve service quality and productivity.
* Takes part in activities concerning maintenance of various databases if needed.
Essential Qualifications / Competencies:
* At least one (1) year customer service experience. Experience in a call centre and/or a customer service centre.
* Knowledge of Tivoli.
* English (5-5-5) / 5 = Fluent in the language with no significant limitation.
* French (5-5-5) / 5 = Fluent in the language with no significant limitation.
* Basic knowledge of Microsoft Office Word & Excel.
* Basic knowledge of MS Outlook.
* Knowledge of dealing with clients.
* Good communication skills.
* Autonomy.
* Can work well under pressure.
* Good time management and priority setting skills.
* Serious work attitude.
Preferred Qualifications / Competencies:
* Knowledge of PC3270, Lotus Notes, Portail EIM, Tanberg.
* Knowledge of telecommunications would be an asset.
Working Conditions:
* Availability 7/24 hours.
* 30 hours, could include up to 37.5 hours/week.
* Most of the work during the evening or week-end, students no vacation during this period.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Connexim (Bios)
Job Location: 1 Alexander Graham Bell, Verdun QC
Job Status: Temporary Part-Time
Application Deadline: 09/26/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Verdun
Req ID 57334 - Posted 09/17/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Administrative & Operations - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Job Title: Associate Help Desk
Name and description of the hiring department:
CALL CENTER: The Help Desk answers incoming calls on queues. Customers come from Desjardins and the DNCL. These appeals are governed by an average response time.
Job Duties / Accountabilities:
* Responds to requests for information from users and customer complaints taken at the time the calls were received. Opens ticket. Initiate the request for the production of notes and reports at the customer request.
* Evaluate needs and takes action according to the information received upon reception of a call concerning an intervention relative to security (e.g.: deactivation of cards and/or closing of ATM).
* Reports any abnormalities that might hinder operations in order to ensure and improve service quality and productivity.
* Takes part in activities concerning maintenance of various databases if needed.
Essential Qualifications / Competencies:
* At least one (1) year customer service experience. Experience in a call centre and/or a customer service centre.
* Knowledge of Tivoli.
* English (5-5-5) / 5 = Fluent in the language with no significant limitation.
* French (5-5-5) / 5 = Fluent in the language with no significant limitation.
* Basic knowledge of Microsoft Office Word & Excel.
* Basic knowledge of MS Outlook.
* Knowledge of dealing with clients.
* Good communication skills.
* Autonomy.
* Can work well under pressure.
* Good time management and priority setting skills.
* Serious work attitude.
Preferred Qualifications / Competencies:
* Knowledge of PC3270, Lotus Notes, Portail EIM, Tanberg.
* Knowledge of telecommunications would be an asset.
Working Conditions:
* Availability 7/24 hours.
* 30 hours, could include up to 37.5 hours/week.
* Most of the work during the evening or week-end, students no vacation during this period.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Connexim (Bios)
Job Location: 1 Alexander Graham Bell, Verdun QC
Job Status: Temporary Part-Time
Application Deadline: 09/26/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Verdun