Career Opportunities: Systems Integrator (55814)
Req ID 55814 - Posted 09/19/2014 - Posting Location (1) - Job Province / State (1) - Job City (4) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Summary
The candidate will have 2years experience and will provide system integration expertise and implement Contact Centre solutions, such as Interactive Voice Response applications (IVR) and Computer Telephony (CTI).
Role & Responsibilities
* Install and configure IVR / CTI applications in labs or in production, as well as install system hardware and software, including OS, databases, etc.
* Lead and participate in functional analysis of IVR and CTI specifications.
* Produce estimates and functional design documents.
* Collaborate with the Project Manager in delivering the solutions within the scope of agreement and timelines.
* Develop, configure and implement the designed IVR and CTI solutions.
* Perform Q&A testing and ensure system quality prior to delivery to customer.
* Produce Test Reports to convey results and criteria for passing milestones.
Key Skills
* Knowledge of any one of the following products would be an asset :
* Avaya (Voice Portal, Business Advocate, Interaction centre, etc.).
* Cisco (CVP, IP IVR, Call Routing, Reporting, Outbound, etc.).
* Genesys (Foundation, GVP, Reporting, Scripting, etc).
* Capacity to develop and integrate systems.
* Capacity to work in teams and promotion solutions to Day2 support.
* Flexibility, mobile and desire to work on different types of projects (development, integration & configuration).
* Customer oriented and excellent soft skills, with work experience at customer sites.
* C, C++, VB.
* LAN and IP internetworking.
* Computer Science or Engineering background.
* Software development and systems integration.
* Database systems (Oracle, SQL).
* English, spoken and written (French would be an asset).
BCE:WKP #Feature *LI-SH
REF2500
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Brampton
Canada : Ontario : Etobicoke
Canada : Ontario : Mississauga
Canada : Ontario : Oakville
Application Deadline: 10/14/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Mississauga
Req ID 55814 - Posted 09/19/2014 - Posting Location (1) - Job Province / State (1) - Job City (4) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Summary
The candidate will have 2years experience and will provide system integration expertise and implement Contact Centre solutions, such as Interactive Voice Response applications (IVR) and Computer Telephony (CTI).
Role & Responsibilities
* Install and configure IVR / CTI applications in labs or in production, as well as install system hardware and software, including OS, databases, etc.
* Lead and participate in functional analysis of IVR and CTI specifications.
* Produce estimates and functional design documents.
* Collaborate with the Project Manager in delivering the solutions within the scope of agreement and timelines.
* Develop, configure and implement the designed IVR and CTI solutions.
* Perform Q&A testing and ensure system quality prior to delivery to customer.
* Produce Test Reports to convey results and criteria for passing milestones.
Key Skills
* Knowledge of any one of the following products would be an asset :
* Avaya (Voice Portal, Business Advocate, Interaction centre, etc.).
* Cisco (CVP, IP IVR, Call Routing, Reporting, Outbound, etc.).
* Genesys (Foundation, GVP, Reporting, Scripting, etc).
* Capacity to develop and integrate systems.
* Capacity to work in teams and promotion solutions to Day2 support.
* Flexibility, mobile and desire to work on different types of projects (development, integration & configuration).
* Customer oriented and excellent soft skills, with work experience at customer sites.
* C, C++, VB.
* LAN and IP internetworking.
* Computer Science or Engineering background.
* Software development and systems integration.
* Database systems (Oracle, SQL).
* English, spoken and written (French would be an asset).
BCE:WKP #Feature *LI-SH
REF2500
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Brampton
Canada : Ontario : Etobicoke
Canada : Ontario : Mississauga
Canada : Ontario : Oakville
Application Deadline: 10/14/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Mississauga