Career Opportunities: QA Lead (54929)
Req ID 54929 - Posted 09/29/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Current Opportunity:
We are looking for a dynamic individual to Lead our Quality Assurance Team. Achieving our quality assurance and customer satisfaction objectives requires a results oriented individual, who is comfortable interacting at an executive level with Bell’s largest customers, while providing leadership and coaching to a team of managers.
Job Duties/Accountabilities:
* Define and promote the importance of our Quality Assurance Team within the organizational structure.
* Define the scope of testing within the context of each release or delivery.
* Enforce policies of testing methodology usage.
* Assist in establishing and maintaining Service-Level Agreements (SLA).
* Provide SLA knowledge to project teams.
* Escalate test issues for resolution.
* Implement and continually develop appropriate KPIs that measure the effectiveness of the Quality Assurance Team.
* Plan, deploy the testing effort for any given engagement.
* Manage and continually update the testing assets required for meeting the testing mandate:
* Team members.
* Testing tools.
* Testing process.
* Manage teams human resources and budget.
* Provide appropriate training to team members.
* Retain skilled performance testing personnel.
Critical Qualifications/Competencies:
* Proven customer management skills.
* Experience coaching and leading a team of management employees.
* Meticulous and adheres to quality delivery at all times.
* Ability to deliver outstanding service in a constantly evolving environment.
* Ability to work under pressure.
* Strong business acumen.
* Strong problem solving skills with deductive reasoning capabilities.
* Solid understanding of telecommunication industry, technology, products and regulatory issues.
* In depth knowledge of core operations processes & service organizations.
* Proven consulting, communication, negotiation and presentation skills at executive level.
* Recognized leader with clear track record of using teamwork to create competitive advantage.
* Creative and solution oriented.
Preferred Qualifications/Competencies:
* Fluently bilingual (reading and writing in both French and English).
* Advanced understanding of HPs ALM Software (functional and configuration capabilities).
* Strong knowledge of Testing – Defect Management Applications – Telecom.
* Strong knowledge of Contact Center and telephony applications.
* Solid understanding of budgeting and financial planning.
* University engineering diploma or equivalent experience.
* Customer facing skills and experience a must.
* 5 years or more Quality Assurance experience.
REF2500
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Quebec : Verdun
Application Deadline: 10/14/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Verdun
Req ID 54929 - Posted 09/29/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Current Opportunity:
We are looking for a dynamic individual to Lead our Quality Assurance Team. Achieving our quality assurance and customer satisfaction objectives requires a results oriented individual, who is comfortable interacting at an executive level with Bell’s largest customers, while providing leadership and coaching to a team of managers.
Job Duties/Accountabilities:
* Define and promote the importance of our Quality Assurance Team within the organizational structure.
* Define the scope of testing within the context of each release or delivery.
* Enforce policies of testing methodology usage.
* Assist in establishing and maintaining Service-Level Agreements (SLA).
* Provide SLA knowledge to project teams.
* Escalate test issues for resolution.
* Implement and continually develop appropriate KPIs that measure the effectiveness of the Quality Assurance Team.
* Plan, deploy the testing effort for any given engagement.
* Manage and continually update the testing assets required for meeting the testing mandate:
* Team members.
* Testing tools.
* Testing process.
* Manage teams human resources and budget.
* Provide appropriate training to team members.
* Retain skilled performance testing personnel.
Critical Qualifications/Competencies:
* Proven customer management skills.
* Experience coaching and leading a team of management employees.
* Meticulous and adheres to quality delivery at all times.
* Ability to deliver outstanding service in a constantly evolving environment.
* Ability to work under pressure.
* Strong business acumen.
* Strong problem solving skills with deductive reasoning capabilities.
* Solid understanding of telecommunication industry, technology, products and regulatory issues.
* In depth knowledge of core operations processes & service organizations.
* Proven consulting, communication, negotiation and presentation skills at executive level.
* Recognized leader with clear track record of using teamwork to create competitive advantage.
* Creative and solution oriented.
Preferred Qualifications/Competencies:
* Fluently bilingual (reading and writing in both French and English).
* Advanced understanding of HPs ALM Software (functional and configuration capabilities).
* Strong knowledge of Testing – Defect Management Applications – Telecom.
* Strong knowledge of Contact Center and telephony applications.
* Solid understanding of budgeting and financial planning.
* University engineering diploma or equivalent experience.
* Customer facing skills and experience a must.
* 5 years or more Quality Assurance experience.
REF2500
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Quebec : Verdun
Application Deadline: 10/14/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Verdun