Career Opportunities: Customer Care Representative - 6 Month Contract (60478)
Req ID 60478 - Posted 11/03/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Media - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media, including CTV — Canada's #1 television network, and the country's most-watched specialty channels. It is a critical component of Bell’s commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer.
Six month contract Position
Location: Toronto – 299 Queen St West
Salary: (Commensurate with qualifications and experience)
Hours of Work: 40 hours per week. Overtime as required
9 a.m.-5 p.m. bi-weekly and 1 p.m. – 9 p.m. on the weeks in between
Responsibilities:
- Responsible for handling all incoming calls and e-mails from clients of The Movie Network and providing excellent client service
- Responsible for handling all incoming emails from users of Bell Media’s TVE products, including CTV Go, TSN Go, and TMN Go
- Proactively updating messaging for customer care team to stay current with issues reported by users of Bell Media’s TVE products
- Ability to adapt and learn new technologies as required
- Reporting directly to the Supervisor, Customer Care, report on and log all calls and emails received by the team
Qualifications:
- Bilingualism an asset
- Strong organizational and multi-task skills
- Strong communication (written and spoken) and interpersonal skills
- Good team player
- High attention to detail and accuracy
- Strong computer skills
- Ability to initiate and problem solve
- Proven ability to build rapport and trust with colleagues and customers
- Proven ability to work through difficult situations
Application Details:
Internal Applicant's please apply online at:
https://performancemanager5.successfactors.eu/login?company=Bell
Only those applicants selected for an interview will be contacted.
BM:WKP
Additional Information:
Position Type: Non Management
Position Level: Non Management
Job Location (city): Canada : Ontario : Toronto
Application Deadline (MM/DD/YYYY): 11/10/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 60478 - Posted 11/03/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Media - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media, including CTV — Canada's #1 television network, and the country's most-watched specialty channels. It is a critical component of Bell’s commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer.
Six month contract Position
Location: Toronto – 299 Queen St West
Salary: (Commensurate with qualifications and experience)
Hours of Work: 40 hours per week. Overtime as required
9 a.m.-5 p.m. bi-weekly and 1 p.m. – 9 p.m. on the weeks in between
Responsibilities:
- Responsible for handling all incoming calls and e-mails from clients of The Movie Network and providing excellent client service
- Responsible for handling all incoming emails from users of Bell Media’s TVE products, including CTV Go, TSN Go, and TMN Go
- Proactively updating messaging for customer care team to stay current with issues reported by users of Bell Media’s TVE products
- Ability to adapt and learn new technologies as required
- Reporting directly to the Supervisor, Customer Care, report on and log all calls and emails received by the team
Qualifications:
- Bilingualism an asset
- Strong organizational and multi-task skills
- Strong communication (written and spoken) and interpersonal skills
- Good team player
- High attention to detail and accuracy
- Strong computer skills
- Ability to initiate and problem solve
- Proven ability to build rapport and trust with colleagues and customers
- Proven ability to work through difficult situations
Application Details:
Internal Applicant's please apply online at:
https://performancemanager5.successfactors.eu/login?company=Bell
Only those applicants selected for an interview will be contacted.
BM:WKP
Additional Information:
Position Type: Non Management
Position Level: Non Management
Job Location (city): Canada : Ontario : Toronto
Application Deadline (MM/DD/YYYY): 11/10/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto