Career Opportunities: Senior Business Analyst, I.T (59634)
Req ID 59634 - Posted 11/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (2) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Bell Canada Information Technology Delivery Blueprints Program is looking for a Senior BA to support the delivery of IT solutions on behalf of the Blueprint Program for the Mobility and BRS Business. The Blueprints Program manages and develops the workflow and diagnostic tool for call centre agents. Through multiple backend integrations, Blueprints automate the collection and interpretation of customer data and offers actionable recommendations and ensures a consistent and structured call flow.
The successful candidate will directly support the end to end program partnering with the Program Manager and working with a team of IT business analysts, technical lead and contractors and developers. They will partner with other IT teams such as Planning, Architecture, Infrastructure, etc for project deployments and further development of the application, and conceptual solutions reviews. The candidate will be accountable to work with external vendors such as CGI, Amdocs and IBM. We require highly motivated individuals, who thrive in a complex, versatile environment confronted with constant change They will apply creativity and innovation in the development of solutions essential to support our customer-facing divisions, and is able to lead change through cross-functional teams or business unit projects.
Job duties / accountabilities:
The Senior Business Analyst will partner with the Program manager and is responsible for gathering and documenting the business requirements and then ensuring that the deliverables produced by the development effort conform to the business requirements, as well will lead the assessment processes and will be the front door to all future development or scope relating to the Blueprints program. Beyond the facilitation of the up-front business requirements and system requirements gathering sessions and resulting documentation, the role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end to end testing. The role will require support and execution of test cases and directly ensures system integrity. They are also involved in reviewing key development and design deliverables, including interface specifications, integration requirements, data schemas, and design documentation, as well as the business’s implementation and conversion strategies and plans. Additional hours as required including evenings and weekends to meet project demands. The hire will be working with Internal/External customers and with Technical Systems groups.
Essential Skills / Competencies:
* Post secondary degree with a business focus, or equivalent, and/or business degree as well as more than 5 years in a Business Analysis role.
* Related work experience is essential and should include experience in process modeling as well as experience with multi-tiered application development, infrastructure and networking concepts and practices
* Strong analytical skills
* Demonstrated skill and experience leading multi-disciplinary JAD sessions
* Demonstrated skill and experience dealing with multiple vendors in the creation of end to end solutions.
* Excellent verbal and written communication and negotiation skills
* Leadership experience defining requirements and solutions through the production of Business Requirement and System Requirement documentation
* Absolute ability to see the business problem and drive the business solution, all through the eyes of the customer
* Ability to manage multiple activities at a high level and dive into details when challenges arise
* Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
* Understand and articulate IT concepts and issues from a business perspective
* Willingness to manage own time, working extended hours when necessary to meet deliverables
* Willingness to participate in scheduled post deployment system testing during off-hours
* Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Project, Visio)
Preferred Skills /Competencies:
* Familiarity with telecommunications, billing and / or customer care applications is a key asset.
* Familiarity with call centre technologies, both custom and off the shelf
* Familiarity with call centre ordering tools/processes
Experience
* Design of multi-tiered application (Hardware software)
* Design of high availability systems
* Statistical analysis of system performance
* Network architecture/topology knowledge
* Web Services systems interconnectivity and performance
* Skills
* Strong analytical skills (ability to quickly determine the problem space and organize it into simple components through data mining, statistical analysis and quantitative analysis)
* Strong technical writing skills (ability to write clearly and concisely)
* Strong troubleshooting skills (ability to uncover trouble rapidly and provide resolution)
* Proven leadership and organization skills
* Excellent ability to articulate and document technical concepts to non-technical audience
* Autonomous, resourceful, strong tolerance to ambiguity, excellent capacity for applied learning
Working Conditions:
* Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members.
* Availability to work occasional weekends and evenings to meet hard deadlines and available to work occasional overnights to take part in deployment activities
* Ability to travel within Montreal, Ottawa, London and Toronto corridors with little advance notification; travel depending on project needs
* Fast paced, changing working environment
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Application Deadline: 11/17/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 59634 - Posted 11/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (2) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Bell Canada Information Technology Delivery Blueprints Program is looking for a Senior BA to support the delivery of IT solutions on behalf of the Blueprint Program for the Mobility and BRS Business. The Blueprints Program manages and develops the workflow and diagnostic tool for call centre agents. Through multiple backend integrations, Blueprints automate the collection and interpretation of customer data and offers actionable recommendations and ensures a consistent and structured call flow.
The successful candidate will directly support the end to end program partnering with the Program Manager and working with a team of IT business analysts, technical lead and contractors and developers. They will partner with other IT teams such as Planning, Architecture, Infrastructure, etc for project deployments and further development of the application, and conceptual solutions reviews. The candidate will be accountable to work with external vendors such as CGI, Amdocs and IBM. We require highly motivated individuals, who thrive in a complex, versatile environment confronted with constant change They will apply creativity and innovation in the development of solutions essential to support our customer-facing divisions, and is able to lead change through cross-functional teams or business unit projects.
Job duties / accountabilities:
The Senior Business Analyst will partner with the Program manager and is responsible for gathering and documenting the business requirements and then ensuring that the deliverables produced by the development effort conform to the business requirements, as well will lead the assessment processes and will be the front door to all future development or scope relating to the Blueprints program. Beyond the facilitation of the up-front business requirements and system requirements gathering sessions and resulting documentation, the role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end to end testing. The role will require support and execution of test cases and directly ensures system integrity. They are also involved in reviewing key development and design deliverables, including interface specifications, integration requirements, data schemas, and design documentation, as well as the business’s implementation and conversion strategies and plans. Additional hours as required including evenings and weekends to meet project demands. The hire will be working with Internal/External customers and with Technical Systems groups.
Essential Skills / Competencies:
* Post secondary degree with a business focus, or equivalent, and/or business degree as well as more than 5 years in a Business Analysis role.
* Related work experience is essential and should include experience in process modeling as well as experience with multi-tiered application development, infrastructure and networking concepts and practices
* Strong analytical skills
* Demonstrated skill and experience leading multi-disciplinary JAD sessions
* Demonstrated skill and experience dealing with multiple vendors in the creation of end to end solutions.
* Excellent verbal and written communication and negotiation skills
* Leadership experience defining requirements and solutions through the production of Business Requirement and System Requirement documentation
* Absolute ability to see the business problem and drive the business solution, all through the eyes of the customer
* Ability to manage multiple activities at a high level and dive into details when challenges arise
* Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
* Understand and articulate IT concepts and issues from a business perspective
* Willingness to manage own time, working extended hours when necessary to meet deliverables
* Willingness to participate in scheduled post deployment system testing during off-hours
* Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Project, Visio)
Preferred Skills /Competencies:
* Familiarity with telecommunications, billing and / or customer care applications is a key asset.
* Familiarity with call centre technologies, both custom and off the shelf
* Familiarity with call centre ordering tools/processes
Experience
* Design of multi-tiered application (Hardware software)
* Design of high availability systems
* Statistical analysis of system performance
* Network architecture/topology knowledge
* Web Services systems interconnectivity and performance
* Skills
* Strong analytical skills (ability to quickly determine the problem space and organize it into simple components through data mining, statistical analysis and quantitative analysis)
* Strong technical writing skills (ability to write clearly and concisely)
* Strong troubleshooting skills (ability to uncover trouble rapidly and provide resolution)
* Proven leadership and organization skills
* Excellent ability to articulate and document technical concepts to non-technical audience
* Autonomous, resourceful, strong tolerance to ambiguity, excellent capacity for applied learning
Working Conditions:
* Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members.
* Availability to work occasional weekends and evenings to meet hard deadlines and available to work occasional overnights to take part in deployment activities
* Ability to travel within Montreal, Ottawa, London and Toronto corridors with little advance notification; travel depending on project needs
* Fast paced, changing working environment
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Application Deadline: 11/17/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto