Career Opportunities: Hosted VoIP Technical Operations Manager (58710)
Req ID 58710 - Posted 11/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Description of department: The Voice Network Service and Support district supplies VoIP and unified communication service development, implementation, support and lifecycle management of hosted and 911 platforms. The team is involved in all aspects of voice applications, platforms and associated services for Bell Canada.
Role summary:
The Hosted VoIP Technical Operations Manager is a key resource within the VNSS team. The primary job tasks are to operate the VoIP core network, execute incident/change management and provide support for all the next generation hosted VOIP services and customers. They are a key resource in the operation of all hosted VoIP and Unified Communication services/platforms and drive continuous improvement to all existing operational structures, processes, training and tools ensuring key service performance targets are met at the lowest possible cost.
* Roles & responsibilities:
* Manages critical service incidents, escalations, notifications internally and externally.
* Primes post-mortem and root cause analysis for major incidents; WebRCA fulfillment owner.
* Delivers continuous improvement based on KPI trends/analysis driving quality and productivity gains.
* Acts as a change management prime where necessary; delivering coordinated upgrades/cutovers.
* Partner with lifecycle/tools management to drive service/platform integrity and growth.
* Drive the maintenance and updates of all internal operations processes.
Critical Qualifications/Competencies:
* University or college degree (science/technology) or equivalent experience.
* Experience with IP switching and routing in network engineering/operations capacity.
* Strong technical understanding of VoIP including Unified Communication applications.
* Superior quantitative analysis skills driving business intelligence and analytical decisions.
* Delivers under pressure with excellent time management skills and prioritization.
* A team player and change enabler with a positive forward thinking mindset.
* Fully versed in all office applications (Outlook, Word, Excel, PowerPoint).
* Bilingual French / English would be an asset.
Preferred qualifications/competencies:
* Solid understanding of IP networking and carrier VoIP architecture and design principles.
* Understanding of VoIP protocol and application knowledge covering: SIP, RTP, H.248, CCS7.
* Basic understanding and experience with web technologies including SharePoint and Dreamweaver.
Working conditions:
This is a Monday to Friday 37.5 hours per week position where overtime is required at times pending project and support load. The position operates within a 24x7, 365 day/yr operation which may require participation in a shared duty management rotation for off-normal coverage on a rotational basis.
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 11/18/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Montreal
Req ID 58710 - Posted 11/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Description of department: The Voice Network Service and Support district supplies VoIP and unified communication service development, implementation, support and lifecycle management of hosted and 911 platforms. The team is involved in all aspects of voice applications, platforms and associated services for Bell Canada.
Role summary:
The Hosted VoIP Technical Operations Manager is a key resource within the VNSS team. The primary job tasks are to operate the VoIP core network, execute incident/change management and provide support for all the next generation hosted VOIP services and customers. They are a key resource in the operation of all hosted VoIP and Unified Communication services/platforms and drive continuous improvement to all existing operational structures, processes, training and tools ensuring key service performance targets are met at the lowest possible cost.
* Roles & responsibilities:
* Manages critical service incidents, escalations, notifications internally and externally.
* Primes post-mortem and root cause analysis for major incidents; WebRCA fulfillment owner.
* Delivers continuous improvement based on KPI trends/analysis driving quality and productivity gains.
* Acts as a change management prime where necessary; delivering coordinated upgrades/cutovers.
* Partner with lifecycle/tools management to drive service/platform integrity and growth.
* Drive the maintenance and updates of all internal operations processes.
Critical Qualifications/Competencies:
* University or college degree (science/technology) or equivalent experience.
* Experience with IP switching and routing in network engineering/operations capacity.
* Strong technical understanding of VoIP including Unified Communication applications.
* Superior quantitative analysis skills driving business intelligence and analytical decisions.
* Delivers under pressure with excellent time management skills and prioritization.
* A team player and change enabler with a positive forward thinking mindset.
* Fully versed in all office applications (Outlook, Word, Excel, PowerPoint).
* Bilingual French / English would be an asset.
Preferred qualifications/competencies:
* Solid understanding of IP networking and carrier VoIP architecture and design principles.
* Understanding of VoIP protocol and application knowledge covering: SIP, RTP, H.248, CCS7.
* Basic understanding and experience with web technologies including SharePoint and Dreamweaver.
Working conditions:
This is a Monday to Friday 37.5 hours per week position where overtime is required at times pending project and support load. The position operates within a 24x7, 365 day/yr operation which may require participation in a shared duty management rotation for off-normal coverage on a rotational basis.
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 11/18/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Montreal