Career Opportunities: Senior Manager, Training (61903)
Req ID 61903 - Posted 11/21/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Communications - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
The Bell Residential Services(BRS) team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.
The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
We are recruiting for an experienced Senior Manager, Training & Development who will support all BRS sales channels. Reporting to the Director Communications & Training, the successful candidate will be primarily responsible to design & deliver product knowledge training, process training as well as sales competency training initiatives.
He/She is accountable to grow and maintain the training and development offering, which encompasses a wealth of programs covering on-boarding, product knowledge, process training and skills development. This role requires someone who is comfortable to building bridges with the channels to understand how to best create value. The ideal candidate demonstrates strong relational skills, and also likes to stay current on training best practices, on product portfolio evolution and on planning and team management and coaching best practices. Industry experience is preferred by not required. The candidate must be customer oriented, be a team player, have a positive and dynamic attitude.
Main Responsibilities:
* Lead, manage and support a team of training & communication specialists
* Prioritize training projects; balancing time investment & business priority
* Determine the training strategies to meet business imperatives
* Recommend training and development plan to anticipate areas of growth
* Continuous development and evolution our training materials and programs
* Define measurable and report on training performance
* Work closely with Sales Leadership, Marketing, Channels on all activities
Critical Competencies:
* Strong understanding of team dynamics and adult learning principles,
* Capacity to manage multiple projects without missing a beat.
* Minimum 5 years experience in the areas of business training or business sales support functions
* Proven ability to create plans and deliver presentations to decision makers
* Strong influencing and negotiating skills sufficient to determine needs, challenge beliefs, identify underlying issues, look for alternatives and gain the support of others to meet objectives
* Exceptional communication skills in English (French is an asset)
* Ability to work effectively in a team environment and independently
* Great time and priority management skills
* Strong interpersonal skills
* Demonstrated ability to make decisions quickly and act on them accordingly
* Excellent listening skills
* Creative approach to problems
* Open-minded and flexible
BCE:WKP #Feature *LI-RY
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Toronto
Application Deadline: 10/31/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 61903 - Posted 11/21/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Communications - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
The Bell Residential Services(BRS) team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.
The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
We are recruiting for an experienced Senior Manager, Training & Development who will support all BRS sales channels. Reporting to the Director Communications & Training, the successful candidate will be primarily responsible to design & deliver product knowledge training, process training as well as sales competency training initiatives.
He/She is accountable to grow and maintain the training and development offering, which encompasses a wealth of programs covering on-boarding, product knowledge, process training and skills development. This role requires someone who is comfortable to building bridges with the channels to understand how to best create value. The ideal candidate demonstrates strong relational skills, and also likes to stay current on training best practices, on product portfolio evolution and on planning and team management and coaching best practices. Industry experience is preferred by not required. The candidate must be customer oriented, be a team player, have a positive and dynamic attitude.
Main Responsibilities:
* Lead, manage and support a team of training & communication specialists
* Prioritize training projects; balancing time investment & business priority
* Determine the training strategies to meet business imperatives
* Recommend training and development plan to anticipate areas of growth
* Continuous development and evolution our training materials and programs
* Define measurable and report on training performance
* Work closely with Sales Leadership, Marketing, Channels on all activities
Critical Competencies:
* Strong understanding of team dynamics and adult learning principles,
* Capacity to manage multiple projects without missing a beat.
* Minimum 5 years experience in the areas of business training or business sales support functions
* Proven ability to create plans and deliver presentations to decision makers
* Strong influencing and negotiating skills sufficient to determine needs, challenge beliefs, identify underlying issues, look for alternatives and gain the support of others to meet objectives
* Exceptional communication skills in English (French is an asset)
* Ability to work effectively in a team environment and independently
* Great time and priority management skills
* Strong interpersonal skills
* Demonstrated ability to make decisions quickly and act on them accordingly
* Excellent listening skills
* Creative approach to problems
* Open-minded and flexible
BCE:WKP #Feature *LI-RY
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Toronto
Application Deadline: 10/31/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto