Career Opportunities: IPTV Application Support Specialist (62076)
Req ID 62076 - Posted 12/05/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The Data Network Services/Support team is committed to simplifying the process in which Support resources are engaged. Our objective of ongoing service improvements while implementing industry best practices will meet the need for increased operational efficiency and workforce mobilization. While becoming more efficient, the DNSS team is agile and responsive to day to day customer requirements. Our support teams work together seamlessly to assist internal clients providing core capabilities to achieve and exceed expectations.
Our mission statement is to provide operational excellence and unparalleled quality of service in the management and servicing of our customers through strategic investment in our people, processes and technology.
Position Description:
Deliver overall support of applications and servers and drive implementation within the IPTV network environment. Responsible to guide and provide technical leadership to manage crisis situations which have been extended or escalated by the customer. The candidate must possess great team skills, the willingness and ability to learn quickly, a broad base of experience and knowledge of telecommunications and/or operations in association with strong experience in Microsoft SCOM, Window Operating system, programming skills and good understanding of Service Assurance aspects.
Job Duties/Accountabilities:
* 24/7 on call support for Bell IPTV and Bell Aliant IPTV issues.
* Provide technical and managerial skills in leading crisis management situation, respond to WVOC, VOD Operations, Master Control - trouble tickets and escalations
* Take ownership in driving resolution to major or chronic problems.
* Ensure design efforts align to a corporate strategy that optimizes operational efficiency.
* Develop strategies, standards, and processes that facilitate introduction of new application technologies.
* Coordinate training and awareness for all staff having that have daily responsibility for elements within IPTV acting as a technical coach to extended teams.
* Provide direction to senior management and teams on design solutions, infrastructure evolution and problem management.
* Assess impacts of new solutions initiatives/growth within the IPTV network elements.
* Develop tools (scripts/programs) for automating routine activities.
* Overall solution testing authority for IPTV network initiatives.
* Creation of Blackout out collections for Broadcast Traffic to implement channel blackouts.
* Respond to System generated automatic alerts (SCOM-system centre operations manager alerts) to resolution, inclusive of coordinating and escalating with Vendors (EMC, Microsoft ,HP)
Required competencies and skills:
* Strong knowledge of Windows Server 2003/2008 system administration (MCSE/MCITP certification an asset) including Active Directory, Group Policy Administration, IIS 6.0/7.0 web site administration
* Working knowledge of DNS
* Two years of hands on system administration experience in a distributed environment with more than 200 servers
* Two years in an administrative role in a SQL Server environment
* Excellent documentation skills
* Able to communicate clearly and concisely, both orally and in writing
* Project management skills: coordinate various project aspects; monitor and ensure completion of work processes
* Able to work independently with a minimum of supervision; possess strong organizational skills
Desired competencies and skills:
* Scripting/Programming skills: PowerShell, .NET Framework, VBScript, T-SQL
* System administration using Microsoft System Center Operations Manager & System Center Configuration Manager
* Intimate knowledge of Microsoft Excel, working knowledge of other MS Office Applications (Word, PowerPoint)
* Working knowledge of Storage Area Networks (SAN)
* Familiarity with Intrusion Detection concepts, anti-virus management in large networks
* Familiarity with Disaster Recovery concepts, online backups, capacity management, remote access technologies
* Knowledge or experience in Media Room
* Bilingual (English-French)
Working Conditions:
* Work hours are Monday - Friday, normal 37.5 hours weeks
* Work start and finish times are flexible.
* Overtime may be required in order to meet deadlines.
* Rotational Pager
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 12/31/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 62076 - Posted 12/05/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The Data Network Services/Support team is committed to simplifying the process in which Support resources are engaged. Our objective of ongoing service improvements while implementing industry best practices will meet the need for increased operational efficiency and workforce mobilization. While becoming more efficient, the DNSS team is agile and responsive to day to day customer requirements. Our support teams work together seamlessly to assist internal clients providing core capabilities to achieve and exceed expectations.
Our mission statement is to provide operational excellence and unparalleled quality of service in the management and servicing of our customers through strategic investment in our people, processes and technology.
Position Description:
Deliver overall support of applications and servers and drive implementation within the IPTV network environment. Responsible to guide and provide technical leadership to manage crisis situations which have been extended or escalated by the customer. The candidate must possess great team skills, the willingness and ability to learn quickly, a broad base of experience and knowledge of telecommunications and/or operations in association with strong experience in Microsoft SCOM, Window Operating system, programming skills and good understanding of Service Assurance aspects.
Job Duties/Accountabilities:
* 24/7 on call support for Bell IPTV and Bell Aliant IPTV issues.
* Provide technical and managerial skills in leading crisis management situation, respond to WVOC, VOD Operations, Master Control - trouble tickets and escalations
* Take ownership in driving resolution to major or chronic problems.
* Ensure design efforts align to a corporate strategy that optimizes operational efficiency.
* Develop strategies, standards, and processes that facilitate introduction of new application technologies.
* Coordinate training and awareness for all staff having that have daily responsibility for elements within IPTV acting as a technical coach to extended teams.
* Provide direction to senior management and teams on design solutions, infrastructure evolution and problem management.
* Assess impacts of new solutions initiatives/growth within the IPTV network elements.
* Develop tools (scripts/programs) for automating routine activities.
* Overall solution testing authority for IPTV network initiatives.
* Creation of Blackout out collections for Broadcast Traffic to implement channel blackouts.
* Respond to System generated automatic alerts (SCOM-system centre operations manager alerts) to resolution, inclusive of coordinating and escalating with Vendors (EMC, Microsoft ,HP)
Required competencies and skills:
* Strong knowledge of Windows Server 2003/2008 system administration (MCSE/MCITP certification an asset) including Active Directory, Group Policy Administration, IIS 6.0/7.0 web site administration
* Working knowledge of DNS
* Two years of hands on system administration experience in a distributed environment with more than 200 servers
* Two years in an administrative role in a SQL Server environment
* Excellent documentation skills
* Able to communicate clearly and concisely, both orally and in writing
* Project management skills: coordinate various project aspects; monitor and ensure completion of work processes
* Able to work independently with a minimum of supervision; possess strong organizational skills
Desired competencies and skills:
* Scripting/Programming skills: PowerShell, .NET Framework, VBScript, T-SQL
* System administration using Microsoft System Center Operations Manager & System Center Configuration Manager
* Intimate knowledge of Microsoft Excel, working knowledge of other MS Office Applications (Word, PowerPoint)
* Working knowledge of Storage Area Networks (SAN)
* Familiarity with Intrusion Detection concepts, anti-virus management in large networks
* Familiarity with Disaster Recovery concepts, online backups, capacity management, remote access technologies
* Knowledge or experience in Media Room
* Bilingual (English-French)
Working Conditions:
* Work hours are Monday - Friday, normal 37.5 hours weeks
* Work start and finish times are flexible.
* Overtime may be required in order to meet deadlines.
* Rotational Pager
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 12/31/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto