Req Id: 63229
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Sales Director has overall responsibility for revenue and the business relationship with our key wholesale customers in Canada. This leader has a strong telecom and solution based background, and has a network of contacts and well established relationships with key players in the Carrier, Integrator and reseller market. This is a highly autonomous role, providing direction and thought leadership to a team of Sales Professionals and Customer Sales engineers. This leader demonstrates a keen focus on growing revenues and delivering client satisfaction, and is responsible for developing and executing innovative sales and solution strategies to achieve business unit goals. Achieving these goals requires a seasoned, results oriented individual, who is confident interacting at an executive level with large and complex customers.
Accountabilities:
Accountable for the achievement of Fiscal Revenue and Profit Objectives:
• Lead your team to meet or exceed assigned revenue targets
• Lead a profit focused team that delivers valued services and solutions which contribute to meeting EBITDA targets
• Manage the account(s) annuity revenues, with a balanced focus to sustain and grow legacy and emerging services
• Makes certain that the customer offer process (internal business case) and approval process are followed through on sales process
• Manage within assigned expense and resource budgets
• Deal authority for projects of several million
• Able to make price and contract commitments on behalf of the organisation
Accountable for the achievement of Customer Satisfaction and Service Level Objectives:
• Lead in the development and execution of a Client Satisfaction program to meet or exceed customer Voice of the Client and Customer Value Index targets
• Establish/manage executive-level relationships with key internal and external partners to support delivery of Enterprise customer expectations
Responsible for Account Management Planning and Strategies:
• Interacts with Client Executive team to lead, contribute and ensure execution of well defined account plan taking into consideration marketing strategy assigned customer targets, and customer business objectives
• Develops and maintains key customer and internal executive relationships, stewarding support for account strategies
• Foster an environment supporting organizational change to encourage calculated risk and sales diligence (i.e. account forecast / planning , process and profit orientation etc)
Team and Human Capital Development:
• Develop and execute plans to increase employee satisfaction, meeting Employee Value Index (EVI) targets
• Retain/recruit and develop a dynamic, highly motivated, customer-focussed sales and service management team
• Commitment to growing a performance culture by leading the team towards performance excellence with well defined IDP’s (Individual Development Plans) and succession plans for direct reports
• Support the development and training of resources to increase human capital assets
• Assist resources in achieving career plans, ensuring investment in key corporate resource strategies
Organizational Contribution:
• Evolve organizational capabilities to respond to customer needs as well to enhance corporate effectiveness (i.e. recognition, talent development etc)
• Influence the evolution to emerging business profitability consistent with Bell strategies
• Advocate of Bell strategies, reinforcing Leadership Attributes and creates and environment to foster the get it down culture within their team and organisation
Critical Qualifications/Competencies:
• University degree in Business ,Engineering or Computer Sciences
• Post graduate degree preferred
• 10 years experience in the Telecommunications industry selling and account management, with proven success managing large accounts (>$100M)
• Recognized leader with clear track record of using teamwork to create competitive advantage
• Strong content development and delivery skills, demonstrated in wide variety of internal and external/customer settings
• Advanced financial management and business analysis, communication and social skills
• Ability to formulate, articulate, and implement broad strategic programs
• Strong coach and mentor
Level of Autonomy and Decision Making:
• Highly autonomous role, providing direction and thought leadership to team
• Able to make price and contract commitments on behalf of the organisation
Additional Information:
Position Type: Management
Position Level: CP4
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Application Deadline: 01/29/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto