Req Id: 65579
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Position Description:
The Retail Channel Sales Support team is responsible for executing, analyzing, measuring and creating “reason to sell” initiatives. The programs you will be working on will help drive customer acquisition and activities that include sales channel support (incentives, collateral / support material, training, process and systems improvement) and management of the channel performance and distribution mix.
The successful candidate will report to the Senior Manager, Sales Performance and will work closely with Marketing, Retail ,Training and Communications teams. This is an excellent opportunity for a candidate with strong analytical, project management, interpersonal skills, and program execution skills looking to work in a dynamic and fast paced environment.
Job Duties/Accountabilities:
The successful candidate will be accountable for the following:
- Account Performance and Channel Support
- Develop a deep understanding of the sales Rep experience (systems, processes, customer interaction, communications) by spending time in channel with reps and store managers
- Identify pain-points / opportunities in the sales process that will “remove barriers to sell” and improve sales conversion rates
- Analyse sales data / results at the channel and store level to distil performance insights and identify areas of opportunity to improve sales effectiveness through incentive programs, systems and process improvements
- Identify and manage POD efficiencies, and assist in the development of strategic initiatives that will drive performance improvement
- Develop innovative compensation programs that will influence rep behaviour in channel and drive results
- Proactively manage internal team budget and spending by developing accurate sales baseline and sales lift forecast for “reason to sell” / training initiatives
- Initiative / Project management
- Independently manage projects and programs cross-functionally to ensure flawless execution
- Work closely with marketing and the channel to aid in the development of tactical plans that support the execution of marketing campaigns nationally
- Lead the development and execution of “Reason to Sell” incentives programs and perform the on-going monitoring and support of these programs
- Identify opportunities to improve “Reason to Sell’ incentives through the analysis of past incentive programs performance
- Liaise with the training and communication team to ensure execution of programs that will l drive the improvement of the requisite product / systems knowledge and skills set development necessary to support BRS sales growth
- Relationship Management
- Be the BRS Sales Evangelist for Retail Channels
- Gain the Hearts and Minds of the retail channel sales representatives buy making our products easy to buy, easy to sell and easy to support
- Reporting & Analysis
- Deliver standard BRS results and other sales performance reporting by region and territory for designated period.
- Ensure reporting is provided to each level of sales management
- Provide analytical and ad-hoc support to sales management for- advanced/periodic needs;
- Develop standardized reporting package and tools to use.
- Leverage reports and other reporting tools to support sales performance reporting, monitoring and tracking.
- Prepare and present commentary and analysis in written form to share insights from analysis and to support and influence decision making.
- Serve as an advisor to sales team on performance/results.
- Monitors data and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
- Develop detailed knowledge of our product portfolio and a strong understanding of our current and future market opportunities and sales processes
Critical Competencies/Qualifications:
- A proactive leader who can manage and effectively communicate initiatives from idea generation to program development and execution
- A logical thinker who can work cross-functionally engage / organize multiple stakeholders to ensure execution excellence
- A leader who is committed to grow and develop high performance teams
- The ability to influence and promote change – results oriented
- Self-starter that is able to manage several projects in a fast-paced environment
- Above average ability and comfort developing / interpreting spreadsheets, manipulating and analysing data and presenting recommendations to senior leaders
- Excellent interpersonal and communications skills
Preferred Qualifications/Competencies:
- University degree in Business, Marketing, or a related area, Masters or Professional Designation preferred
- Previous experience in a Bell retail channel (Corporate, Dealer, Source) an asset
- Bilingual (French / English) an asset
BCE:WKP #Feature *LI-JW TC:MKT
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 01/30/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto