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At Bell Retail, we offer our customers' products and services for both mobile and residential through multiple storefronts across Canada. These include Bell stores, The Source and other approved distributors.
We are a high performance telecommunications sales channel driven by a culture of pride. We are committed to providing an exceptional retail experience for our clients, creating a great place to work for our team members and being the benchmark for all other sales channels to follow.
Assistant Store Manager
The Corporate Stores
We are in search of Assistant Store Managers (ASMs) to join the Bell Corporate Stores Team. We are a high performance telecommunications sales channel driven by a culture of pride. We are committed to:
- Providing an exceptional retail experience for our clients
- Creating a great place to work for our people and
- Being the benchmark for all other sales channels to follow.
Job Description
Assistant Managers (ASMs) are responsible for helping Store Managers (SMs) run in-store Sales, Service and Operations. They are second in command to the store manager and help him/her to drive the store’s overall achievement of their Store targets for all lines of business (incl. Wireless, Satellite and Internet).
In high volume stores, ASMs have primeship for leading all aspects of service including client care and product care. In addition, they assist Store Managers by sharing store level administrative tasks related to inventory management, cash management, and in-store communications.
ASMs are expected to keep themselves and their team up to date on policies and procedures, product knowledge and industry knowledge. In accordance to Corporate Store visual merchandising standards, Store Managers must ensure that stores are well maintained and display up-to-date offers and in-store elements.
Responsibilities
- Provides secondary leadership to the Store Manager and is responsible for the performance of all employees in the absence of the Store Manager.
- Acting as a “manager-in-training”, the ASM assists the SM with on-the-floor coaching.
- Contributes to the overall achievement of Store Sales Targets for all lines of business including Wireless, Satellite, Internet by assisting the Store Manager as well as by their personal sales contribution.
- Ensures a high level client of satisfaction by overseeing all aspects of in-store Service and Product Assistance (SPA) * (*dedicated SPA area in select stores)
- Where applicable, provides coaching to Service + Product Consultants (SPCs) to retain customers and drive additional store revenue through add-on accessories, warranties, and additional services.
- Helps Store Manager to manage in-store inventory and cash controls by ensuring adherence to all operations policies and procedures with specific focus on post-sales support (e.g. repairs, returns, loaners)
- Ensures accuracy of all in-store transactions
- Maintains two-way communications by employing all business communication tools such as the company intranet, voicemail broadcast and e-mail.
- Maintains accurate in-store merchandising according to visual standards and current marketing promotions
- Ensures a high level of store maintenance
Qualifications
- Retail management experience in a dynamic and fast-paced team environment
- Commitment to driving sales performance through proven coaching and training skills.
- Excellent written and verbal communication skills
- Flexible to work day, evening and weekend shifts, based on business needs
- Flexible to work with a 35km radius of original store of hire
- Comfortable with technology such computers, mobile devices and digital merchandising
- 2 to 3 retail sales or customer service experience and at least one year of management experience
- University degree/college diploma (especially with a focus on business/management) is an asset
- Report to a Store Manager
- PQ Only – Bilingualism in French and English
About Bell
- Bell offers all eligible employees a comprehensive benefits package including:
- Competitive Base pay and incentive programs
- Company paid demo phone line
- Comprehensive Medical and Dental Benefits
- Disability Benefits
- Group RSP with company matching component
- Employee discount on Bell products and services such as Bell TV
- Opportunity for Growth, Development and internal promotion
BCE:WKP #FEATURE
Additional Information:
Position Type: Retail Stores
Position Level: CP2
Job Location: Canada : Ontario : Ottawa
Application Deadline: 01/31/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Please note that the only information related to Performance Management Process (PMP) that should be included on your resume or cover letter is your current rating (Exceeds, Meets etc.). A more detailed copy of your PMP may be requested at a later date.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Ottawa