Req Id: 66073
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Role:
The Learning and Performance team is responsible for ensuring that all the products, services, processes and tools are trained and measured in Mid/Large business offices and call centers of Bell Business Market.
We are currently seeking a Learning and Performance Consultant for the Service Operations Provisioning lines of business (i.e. MID, Territory, Large, Federal Government, Specialist, PCOE and SPOC).
The successful candidate will be responsible for the following:
- Assessment of training requirements
- Definition of training strategy and responsibilty of training design
- Occasional facilitation
- Management of agent & trainer accreditation programs for partner companies
- Management of the training budget for outsourced training activities and evaluation for project specific training activities
- To succeed in this environment, you must be enthusiastic, creative and a strategic results-oriented thinker.
Key responsibilities:
- Recommend and develop an effective learning strategy and implement training courses in given parameters (classroom, virtual classroom (Live meeting/ Video Conference) and On-line) to ensure quality training is offered
- Ability to deliver on timelines that are pre-established for the projects
- Work independently while producing training projects
- Deliver weekly, monthly results on training
- Create, negotiate and manage agreements with internal customers and external partners
- Knowledgeable about the training industry and trends
- Applying current training trends (ex: e-Learning/virtual training) to packages being developed
- Effectively communicate training plans to Senior Associate Director, Learning and Performance Management and channel clients
- Evaluate and re-design training packages based on needs of the channel
- Create a positive learning environment for our Bell Business Market employees
- Manage learning certification programs and define talent development pathways with external vendor training and/or Marketing teams
- Facilitate training
Essential skills / competencies:
- Fluently bilingual in English and French is a must
- Strong and proven facilitation skills
- Strong sense of urgency, action- and results-oriented
- Experience in developing training, design concepts
- Excellent time management skills
- Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts
- Strong verbal and written communication skills
- Working knowledge in Adult Education
- Effective Leadership skills
- Sense of accountability
- Exceptional organization skills
- Fast learner
Preferred skills / competencies:
- Bilingual
- Proven experience in a support and/or training environment
- Strong understanding of Bell Business Market products and processes
- Strong technical background
- Experience using the following applications: LCMS, Articulate, Captivate, Snag It, PowerPoint, Excel and Word
Working Conditions
Temporary position (12 months)
This position is located in Montreal or Toronto and reports to the Associate Director, Learning and Performance located in Montreal
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Application Deadline: 02/06/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal