Req Id: 65879
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Bell Canada Information Technology Delivery Blueprints Program is looking for a project manager to lead the delivery of IT solutions on behalf of the Blueprint Program for the Mobility Business. The Blueprints Program manages and develops the workflow and diagnostic tool for call centre agents, Through multiple backend integrations, it automates the collection and interpretation of customer data and offers actionable recommendations and ensures a consistent and structured call flow.
The successful candidate will directly lead the end to end program managing IT business analysts, contractors and developers and partner with other IT teams such as Planning, Architecture, Infrastructure, etc for project deployments and further development of the application. The candidate will be accountable to work with external vendors such as CGI, Amdocs and IBM. We require a highly motivated individual, who thrives in a constantly changing and exciting environment, to apply creativity and innovation in the development of solutions essential to support our overall Call Centre divisions, and is able to lead change through cross-functional teams or business unit projects.
Job Duties/Accountabilities :
The successful candidate will be accountable for the following:
- Overall end-to-end ownership of multiple delivery projects throughout their development lifecycle.
- Qualifies and quantifies the customer requirements (process and system) for the business solution and translates those business needs into IS/IT requirements.
- Accountable to identify/raise project issues and drive the resolution of design and delivery issues with the project delivery units and to oversee the development and implementation of the business solution.
- Negotiates and confirms scope of system and process changes with key stakeholders, identifying business opportunities and options resulting from system solution design and development.
- Identifies and monitors the benefits associated with the business solution.
- Resources and builds core and extended project teams.
- Regularly interfaces with all appropriate stakeholders to ensure smooth transition of the business solution throughout the project lifecycle.
- Builds and maintains strong working relationships with all stakeholders.
- Responsible for YEE and program/project budget and forecasting.
Critical Qualifications:
- At least 3-5 years previous experience as a Project Manager
- Demonstrated experience in delivering and executing on key projects through cross functional teams
- Extensive experience in managing project delivery involving multi-tiered systems integration.
- Ability to gain management support and work effectively at all levels across the organization and across departments within our organization
- Ability to act as the sponsor and customer advocate throughout the project lifecycle
- College certificate or University degree (business, computer science)
Essential Competencies:
- Strong organizational and prioritization skills
- Identify dependencies/interdependencies
- Conflict resolution/negotiation
- Ability to assess and articulate customer needs/requirements and develop potential solutions
- Strong Communication skills with the ability to influence at all levels
- Knowledge of Customer Call Centre business operations and business processes
- Project Finance, Budget (Knowledge of SAP) and Governance Processes (IPC/ICEC)
Working Conditions:
- Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members.
- Availability to work occasional weekends and evenings to meet hard deadlines and available to work occasional overnights to take part in deployment activities
- Ability to travel within Montreal, Ottawa, London and Toronto corridors with little advance notification; travel depending on project needs
- Fast paced, changing working environment
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Toronto
Application Deadline: 02/12/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto