Req Id: 65882
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Bell Canada Information Technology Delivery Blueprints Program is looking for a Project Manager to lead the delivery of IT solutions on behalf of the Blueprint Program for the Mobility and BRS Business. Blueprints is a workflow and diagnostic tool for call centre agents, that integrates multiple backend systems to automate the collection and interpretation of customer data and offers actionable recommendations to ensure a consistent and structured call flow.
The successful candidate will report to the Senior Project manager, and will partner with IT business analysts, contractors, developers and other IT teams such as Planning, Architecture, Infrastructure, etc for project delivery activities. The candidate will also be accountable to work with external vendors such as CGI, Amdocs and IBM. We require a highly motivated individual, who thrives in a constantly changing and exciting environment, to apply creativity and innovation in the development of solutions essential to support our Call Centre divisions, and is able to lead change through cross-functional teams and business partner projects.
Job Duties/Accountabilities :
The successful candidate will be accountable for the following:
- Support of multiple delivery projects throughout their development lifecycle.
- Qualifies and quantifies the customer requirements (process and system) for the business solution and translates those business needs into IS/IT requirements.
- Accountable to identify/raise project issues and drive the resolution of design and delivery issues with the project delivery units and to oversee the development and implementation of the business solution.
- Negotiates and confirms scope of system and process changes with key stakeholders, identifying business opportunities and options resulting from system solution design and development.
- Regularly interfaces with all appropriate stakeholders to ensure smooth transition of the business solution throughout the project lifecycle.
- Builds and maintains strong working relationships with all stakeholders.
- Responsible for YEE and project budget and forecasting.
Skills and Competencies:
- Excellent verbal and written communication and negotiation skills.
- Absolute ability to see the business problem and drive the business solution, all through the eyes of the customer.
- Strong analytical skills.
- Ability to manage multiple activities at a high level and dive into details when challenges arise
- Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
- Understand and articulate IT concepts and issues from a business perspective
- Excellent written and verbal communication skills
- Knowledge and ability to use MS-Office tools (Word, Excel, Outlook and MS-Project).
Critical Qualifications:
- Post secondary education with a business focus, or equivalent, and/or business degree as well as 3 –5 years in a Project management role
- Related work experience is essential and should include experience in process modeling as well as experience with multi-tiered application development, infrastructure and networking concepts and practices
- Leadership experience defining requirements and solutions through the production of Business Requirements and System Requirements like documentation
- •Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Project, Visio)
Preferred Experience:
- Familiarity with IT Front Door processes for change management and assessment work on systems
- Prepare methods/documentation/procedure to introduce or change systems or processes.
Working Conditions:
- Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members.
- Availability to work occasional weekends and evenings to meet hard deadlines and available to work occasional overnights to take part in deployment activities
- Ability to travel within Montreal, Ottawa, London and Toronto corridors with little advance notification; travel depending on project needs
- Fast paced, changing working environment
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 02/13/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto