Req Id: 65578
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Summary
We are currently seeking a dedicated and highly motivated individual to join our team of professionals as a Rescheduling Workforce Specialist. The successful candidate will be responsible for coordinating work schedules for Bell’s Assisted Install Team located in Ottawa and be responsible for related analysis to optimize staffing levels to meet shifting workload demands.
Job Scope
- Coordinate and implement scheduling changes
- Understand the needs of the business and varying workload levels, and schedule accordingly
- Coordinate with Team Leads to ensure 7 day coverage for varying inbound/outbound Queues and initiatives
- Liaise with Vendors and Bell Management
- Collect data from various sources, completing analysis and publishing reports for Management and Vendor
- Various other duties as assigned
Qualifications
- Strategic thinker
- Team player
- Advanced Microsoft Office ability (especially MS Excel)
- Excellent written and oral communication skills
- Proven ability to manage people and processes
- Strong organizational skills
- Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
- Strong attention to detail and accuracy
- Ability to drive self-directed initiatives – proactively identify when it’s necessary to take certain steps and move ahead with confidence
- The ability to build a collaborative environment that utilizes the ‘fair process’ approach to solution building with team and partners
- Ability to adapt to changing priorities in a fast paced environment
- Able to work with minimal supervision
- Flexibility to work rotating shifts, including weekends and evenings
Required experience
- Minimum 3-5 years forecasting and planning experience within a call center
- Experience with new builds/restructures within a call center
- Experience working in fast-paced, continually changing environments
Working conditions
- Office environment
- Shift times may vary to cover core hours of operation between 7:30am and 9:00pm Monday-Friday. As well weekend availability when needed
BCE:WKP #Feature *LI-RY
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa
Application Deadline: 02/13/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Ottawa