Req Id: 64962
Come work for a company that loves you. At Virgin Mobile, we don’t have “customers”, we have Members. And Members get access to exclusive music events, VIP treatment, and killer music, entertainment, fashion and travel deals from the world’s must-have brands. From our Members to everyone that works here, we’re part of something special. Virgin Mobile has attracted more than 18 million Members worldwide. If you think you’ve got what it takes to join us and make Virgin Mobile even more awesome, then read on, my friend, and let’s spread the awesomeness around. Get personal with Virgin Mobile Canada on Facebook and Twitter.
About Virgin Mobile Canada
Virgin Mobile Canada rewards, entertains and connects like no one else, delivering the super-hot phones on the blazing fast 4G network. Virgin Mobile Members also get benefits like exclusive VIP access and deals and award-winning service.
The Virgin Mobile group of companies has attracted more than 18 million Members worldwide. Virgin Mobile phones are available nationally including The Source, Virgin Mobile retail locations and additional retail partners. Virgin Mobile products can also be purchased online or by calling 1-888-999-2321. Get personal with Virgin Mobile Canada on Facebook and Twitter.
A quickie about the job:
We’re looking for someone who will thrive in a fast-paced environment, where they’ll collaborate with like-minded, high energy, young professionals, who are passionate about bringing the Virgin Mobile brand to life. We work hard AND play hard, and we recognize and reward our people by providing growth, training and personal development opportunities.
Being at the forefront of delivering excellence, we are always in need of smart people who like to get things done. If you are looking for more than just a place to work but fearlessly embrace challenge and change, this just may be the gig for you.
The really important stuff…
Training
- Managing a team responsible for design and delivery of e-learning, live training and sales tools for multiple sales channels.
- Partner with teams across the business to develop best in class training that is clear, concise, impactful and addresses channel needs
- Shape the reception of the Virgin Mobile brand in all retail channels in Canada.
- Look at new ways of delivering training which drives engagement, reduces cost and delivers against brand values
- Leverage new technology to enhance in store coaching/training tools
- Accountable to ensure timely delivery of training for all organizational needs and identifying optimal vehicles to accomplish goals.
- Provide accurate training completion reporting and coach to gaps.
- Oversee the execution of large scale training events.
- Manage design and delivery assets.
Communications
- Managing a team responsible for authoring clear and concise communications for all business initiatives from pricing and proposition to HR and process related elements.
- Help guide the style and delivery of communication.
- Explore new technology and tools to enhance communication readership and reader engagement
- Accountable to ensure timely delivery of communication for all organizational needs.
- Determine appropriate vehicle(s) and message
- Editing and approving
- Adhering to brand guidelines
- Oversee the publication of communications in applicable tools for Retail Channels and Call Centers
- Identify opportunities to enhance tools and processes to adequately support evolving needs
Support
- Ensure Member Experience is always positive through:
- Speedy and fair resolution of issues
- Coaching provided at all Client Care levels
- Coaching provided at Retail
- Identify support gaps within various business groups (Care and Channel) to mitigate issues through training, process or communications
- Lead cross functional teams to define strategic plans and support the development of tactical plans to ensure maximum impact to the Virgin bottom line.
- Oversee budget/management of Swag and Collateral for live training events.
The “Must Haves”…
- University degree in business, communications or a related area preferred
- 5-7 years of progressively advancing experience in a sales, training, communications type role
- Working knowledge of training, communication applications/tools (MS Office, Articulate, LMS platforms/SCORM, Flash, HTML5, Adobe suite, Prezi, etc.)
- Strong ability to work cross-functionally
- Focused on accuracy and execution
- Requires strong influencing skills at all levels; written and verbal
- Advanced interpersonal and proven coaching/mentoring skills
- Ability to work independently with little supervision; strong organizational and time management skills
- Adaptable and flexible to changing requirements
- Collaborative team player
- Independent worker who takes ownership of tasks
- A sense of humour
- A competitive streak and determination to win
- Bilingual a definite asset
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Ontario : Toronto
Application Deadline: 01/26/2015
Contact Person: Valérie Primé
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Virgin Mobile is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto