Req Id: 68930
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Job Description:
Under the supervision of the enterprise customer service team leader, the retained candidate will be responsible for supplying professional and personalized services to our clientele. The objective being a reduction in corporate line deactivations, being proactive in offering the best service, the best rates and renewing NAG contracts. The duties of a representative in retention and loyalty is primarily to negotiate by phone or email with corporate customers that are thinking of leaving Bell Mobility or that have an expired agreement that we would wish to renew.
Job Requirements:
- Strong analytical and negotiation skills and an immense capacity to close a deal and conclude the transactions and sale
- Time management skills
- Proven skills in sound decision making and problem solving
- Ability to work well under pressure
- Excellent comprehension of corporate account hierarchy and NAG level parameters in Ensemble (CSM)
- Good knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Knowledge of Sales force tool
- Self sufficient
- Responsible
- Renown as a good team player
- Bilingualism is a must (French and English)
Preferred skills:
- Good knowledge of the corporate internal procedures
- Experience working in other Bell Mobility group
Additional Information:
- Work schedule: Monday to Friday: 9h00AM to 5H00PM
- Work location: 200 Boul. Bouchard Dorval
BCE:WKP #feature
Additional Information:
Position Type: Non Management
Job Location: Canada : Quebec : Dorval
Application Deadline: 03/08/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Dorval