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Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media, including CTV — Canada's #1 television network, and the country's most-watched specialty channels. It is a critical component of Bell’s commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer.
Position: Agent, Customer Care - Part time position
Immediate supervisor : Director, Sales & Marketing for Affiliates
Address: 1717, René Lévesque East, Montreal
Responsabilities:
• Answering calls and emails related to Super Écran, Cinépop & Disney Junior;
• Provide information for customers and future subscribers;
• When potential clients call, stimulate subscriptions for Super Écran;
• Follow-ups for the other Agent;
• Any other related tasks.
Qualifications:
• Excellent written French;
• Communication skills for sales;
• Must be familiar with Word, Excel and Internet;
• Functional bilingualism.
Availability:
• Working hours : from 4 :00 to 8 :00 PM (2 to 3 days per week from Monday to Friday – time split with other Agent);
• If available, may be required to participate in trainings given to different TV distributor’s call centers (between 10:00 and 3:00).
Internal employees please apply through this link: https://performancemanager5.successfactors.eu/login?company=Bell
Only those applicants selected for an interview will be contacted.
BM:WKP
Additional Information:
Position Type: Non Management
Position Level: Non Management
Job Location (city): Canada : Quebec : Montreal
Application Deadline (MM/DD/YYYY): 02/27/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Please note that the only information related to Performance Management Process (PMP) that should be included on your resume or cover letter is your current rating (Exceeds, Meets etc.). A more detailed copy of your PMP may be requested at a later date.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal