Req Id: 68349
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Company name: Bell Canada
Job location address: 5220 rue de Castille, Montréal, Qc.
Job status: Temporary Assignment ( Summer Position)
Candidate required start date: May 10th, 2015
Approximative end date : August 28, 2015
Name and description of the hiring department:
The Quebec Quality Integrity team is looking for the quality of the service, the quality of the work and monitor costs related to the contracts between Bell Canada and the various subcontractors. We are doing support to the Field Services (BTS) on I & R and find solutions to the various SAR teams, NP&P requests and follow up. Quality Team is also responsible of the damage prevention and contracts for the network and cable locate. Work related to the network update by the BC2290. Validation of QT invoices related to the NP&P and SGDA requests and also the customer billing for those tasks.
Job Duties / Accountabilities:
- Provide first line support to improve the effectiveness of the process for the Field Services.
- Search, manage and find solution for daily problems encountered by technicians and provide winning solutions.
- Deal with different departments to disclose and improve the efficiency of the actual process.
- Manage the buried requests from end to end.
- Manage miscellaneous works from NP&P and the SGDA authorization requests.
- Validation of QT invoice for the RDW and SGDA. Verify and make sure the customers billing related to our requests are correct.
- Establish the High Priority Inspection requests for the damage prevention of our network.
- Complete the requests for the update of the network with BC2290.
- Translation of documents.
Essential Qualifications / Competencies:
- Experience in a Call Center.
- MS Excel intermediate level (pivot table).
- MS Power Point basic level.
- Knowledge of MS OutLook.
- Bilingualism : French 555 & English 555 - Fluent in both languages with no significant limitation.
- Strong sense of organization and follow up.
- Excellent verbal and written communication skills.
- Meticulous and excellent ability for problems resolution.
- Analytical mind and good aptitude to negotiate.
Preferred Qualifications / Competencies:
- Experience of the Control Center and knowledge of the structure of the Control Center.
- Practical knowledge of the following systems:
CMS, FWFM, CALRS/ACUT, BCRIS, PAIRE, FSOS, GDE / SGDA - Initiative and capacity to face ambiguity.
- Work well under pressure with a workload that fluctuates.
Working Conditions:
- Daily hours, Monday to Friday between 8h00 & 17h00.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Job Location: Canada : Quebec : Montreal
Application Deadline: 03/09/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal