Req Id: 69834
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Role summary
The Technical Operations Manager for the Unified Communication team is a key member of the Business Services and Operations team within Customer Service and Operations. The Technical Operations Manager is a professional who should have the managerial and the technical experience, aptitudes and skills to manage a large team of unionized employees. The Unified Communication team is directly responsible for service assurance and provisioning for all unified communication systems.
Key responsibilities:
- Provide managerial direction and leadership to a group of unionized employees in the area of unified communication;
- Handle overall performance planning for the team and its members;
- Ensure the group is capable of delivering excellent support that will meet or exceed our customers' expectations;
- Take charge of managing, developing and training of individual resources within the group, following corporate guidelines;
- Manage budgets and team performance for this area of our business;
- Manage projects in these sectors.
Required skills and experience:
- Three to five years of staff management experience in a telecom/IP/IT operations environment;
- Knowledge and understanding of Bell Aliant's data and unified communications portfolio, and experience working in the unified communications area (major asset);
- Understanding of working relationships with Aliant's operational organizations such as Engineering, Regional Services, and Network Operations (an asset);
- Management experience in a unionized environment (an asset);
- Ability to cope effectively with change and lead others through change;
- Very strong communications skills and customer focus;
- Excellent leadership, management, facilitation and interpersonal skills;
- Strong customer advocacy skills and keen sense of accountability and responsibility;
- Self-motivating approach to sustain performance in a high-pressure environment.
- Team player who enjoys working in a highly dynamic environment.
- Keen organizational skills and the ability to set priorities and manage time effectively.
Education/certifications:
- Preferably a university degree in business or commerce;
- Post-secondary studies or IT/telecommunications or operations management certification (an asset).
AL:WKP
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Rouyn-Noranda || Canada : Quebec : Val-d'Or
Application Deadline: 03/20/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Val-d'Or