Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Job summary:
The incumbent will act as a Residential Markets customer service representative for the sale of products and services, as well as for billing, inquiries and claims.
Duties:
- Take calls from Residential Markets customers involving sales, billing, claims and other requests for Télébec Mobility products and services.
- Conduct comprehensive analyses of customer needs and assess sales leads with every customer contact by promoting the company's products and services.
- Respond to all customer requests, complaints and claims tied to any aspect of customer service.
- Process orders, ensuring information accuracy and quality, and coordinate to ensure fulfillment on a timely basis.
- Meet sales targets and departmental objectives (e.g. service quality indicator, average talk time, number of calls answered, and so on).
- Apply the principles of personalized service in all dealings with customers.
- Deliver on and closely track callbacks arranged with customers.
- Represent Télébec at shows and seminars where applicable.
- Perform all other related tasks.
Minimum requirements:
- Diploma of collegial studies in administration or equivalent work experience
- Sales experience (an asset)
- Familiarity with computer software such as Word, Excel and Outlook
- Fluency in French and English
Skills/traits:
- Very customer-oriented
- Sales savvy
- High level of professionalism
- Employs business language in dealings with customers
- Strong sense of teamwork
- Responsible self-starter
- Willing to work evenings and weekends (flexible schedule)
AL: WKP
Additional Information:
Position Type: Call Centre
Position Level: Unifor Clerical - Télébec
Job Location: Canada : Quebec : Amos || Canada : Quebec : Belleterre || Canada : Quebec : Duparquet || Canada : Quebec : La Sarre || Canada : Quebec : Lebel-sur-Quévillon || Canada : Quebec : Malartic || Canada : Quebec : Matagami || Canada : Quebec : Rouyn-Noranda || Canada : Quebec : Val-d'Or
Application Deadline: 03/31/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Val-d'Or