Req Id: 71730
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Identity & Access Management (IAM) team within IT Infrastructure is accountable for the solutions and systems that support Identity and Access Management in the organization, both employee and customer facing. These environments include Bell Entry Point - the employee authentication and Single Sign-On into internal applications and Global e-Security (GeS) – Bell customer access to Bell.ca portal, Bell Mobility and Retail Stores such as Future Shop, Bell World, etc.
We are seeking a highly motivated and qualified individual to ensure seamless operations and good performance of the IAM environments . This position represents a great learning opportunity and is a key factor for the success of the Identity & Access Management portfolio.
Key Responsibilities:
- Develop a strong understanding of the GeS/BEP applications architecture, components and inter-dependences for the platforms that are supported.
- Have detailed knowledge of the GeS/BEP user authentication service functions (workflows), configurations and custom solutions.
- Create metrics and develop periodic reviews on platform health, performance and stability; identify areas of improvement and develop mitigation strategies with the architects/technical primes.
- Review all changes for Production Environments, identify and mitigate risks, participate in the Change Approval Meetings and provide input to IAM Change Manager.
- Act as a communication prime to notify client communities within Bell and CGI support teams about up-coming Production Changes including infrastructure upgrades, HW/SW migration and client project configurations.
- Participate in the Incident Management Process representing the application team on incident bridges, coordinate and engage necessary technical resources, provide communication updates to business primes and client application managers.
- Facilitate problem resolution with CGI and external vendors, act as liaison between CGI support, client teams within Bell and other vendors (Oracle, IBM, CA), review Root Cause Analysis (RCA) documentation and conduct “lessons learned” sessions.
Critical Competencies:
- Excellent team player: will be required to work in partnership with many different teams and groups, both internal and external, Vendors, Corporate Security, OTSS, etc.
- Understanding of web-based Access Management and Single Sign On solutions
- Strong communication skills: ability to quickly understand the issue and to clearly communicate resolution strategy to business primes and other teams within Bell
- Is structured, organized and has a good capacity for analysis and understanding when confronted with challenges
- Ability to multitask effectively and excellent time management skills
- Self Starter, with a high degree of initiative and positive, can-do attitude
Preferred Competencies:
- Bachelors degree or specialized college certificate in Management Information Systems, Business Analysis, Computer Engineering or another related field
- User Level Experience with Linux and Windows OS
- Familiarity with web servers and web technologies (apache, tomcat)
- ITIL process knowledge: Service Management, Incident and Problem Management
- Bilingual preferred, but not mandatory
BCE:WKP #Feature *LI-SH
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 04/06/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Ottawa