Req Id: 70002
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Operating within Bell Canada’s Client Insight & Business Intelligence (BI) group, the business analyst is responsible for leading and assisting the team of BI Developers to create and maintain BI processes in SAS / TERADATA operational environment.
This is a terrific opportunity for the right candidate to help build a dynamic and successful BI team that will help transform the organization in driving out one of the most significant strategic mandates within Bell.
Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities.
Our passionate, dedicated leaders encourage and empower people to grow and succeed.
Job duties / accountabilities:
- Planning, analyzing and defining high-level requirements and solutions through business, functional and technical expertise
- Work with the different business users to understand business problem/need and communicate to technical team for delivery.
- Create and manage Knowledge base about existing assets.
- Directing the designing, coding and testing of program modules
- Directing the creation, execution and documentation of tests to ensure quality
- Directing efforts to implement all actions required to deploy an application/project.
- Assisting in planning, estimating, managing and/or delivering a project
- Participating in utilizing efficient and effective processes and standards in order to continuously improve quality
- Address business needs and assist development of reports and Dashboards.
Critical Qualifications:
- University Degree in Business, Statistics, or Computer Science
- Excellant SQL skills
- Minimum 2 years experience in gathering data and providing analysis and recommendations
- Strong working knowledge of SDLC and Agile development methodologies
- Knowledge of content management and documentation.
- Strong business acumen
- Experience in managing projects
Preferred Skills:
- Strong visionary, planning and execution abilities
- Strong negotiation skills, ability to negotiate and influence others
- Project management experience
- Excellent relationship building skills
- Experience using SAS is an asset
- Experience using Micro-strategy, Tableau or any other reporting tool is an asset.
TC:BI
BCE:WKP #Feature *LI-SG
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 04/07/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto