Req Id: 73712
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
Bell is a truly Canadian company with a 135-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Identity & Access Management (IAM) team is accountable for the systems and infrastructure that support Identity Management (IdM) and Access Control in the organization, both employee and customer facing. These environments include the corporate employee directory (LDAP), Active Directory infrastructure, Bell Entry Point – the employee Standard Sign-On solution, in support of Bell.ca and retail stores.
We are seeking a highly motivated and qualified individual to act as an Identity Management Systems Analyst with primary focus on overall platform health; client communication and creation of technical specifications from gathered requirements. The role encompasses the responsibility for carefully planning and executing test cases against workflows integrated with IdM before it goes live to the client community.
Key initiative within the IAM team includes construction of a new IdM platform (SailPoint IIQ), onboarding of business applications and working with clients to implement solutions & improvements in support of lifecycle management of userid’s.
Key Responsibilities:
- Understanding of Bell’s automated account provisioning environments architecture, components and inter-dependences to drive improved efficiencies and effective changes
- Detailed knowledge of Identity Management service functions (workflows), configurations and custom solutions
- Document detailed technical requirement specifications towards designing a solution from gathered business requirements
- Create metrics and develop periodic reviews about platform’s health, performance and stability; identify areas required improvement and develop mitigation plan with the architects/technical primes
- Perform role of the Application Owner: review all changes for Identity Production Environments, identify and mitigate risks, participate in the Change Approval Meetings and provide input to IAM Change Manager
- Act as a communication prime to notify client communities within Bell and CGI support teams about up-coming Production Changes including infrastructure upgrades, HW/SW migration and client project configurations
- Participate in the Incident Management Process: represent IAM Team on incident bridges when invited by the CGI incident manager, coordinate and engage necessary technical resources, provide communication updates to business primes and client application managers.
- Facilitate problem resolution with CGI and external vendors, acts as liaison between CGI support, client teams within Bell and other vendors (Oracle, IBM, CA), review Root Cause Analysis (RCA) documentation and conduct “lessons learned” sessions.
- Work closely with clients to write Systems Requirements documentation and collaborate on alternatives
- Lead technical reviews and work with other BA’s and vendor teams to ensure solutions matches the future mode of operation
- Understand technical designs and specifications and comply to architecture models (use cases, conceptual, logical, interfaces)
- Review and evaluate the vendor’s work deliverables (SDS), to ensure the System Requirements are met
- Development of the test plan including defining test conditions, negative testing and regression to drive a zero defect project launch while maintaining the integrity of the IdM application(s)
- Documenting & facilitating detailed user acceptance & business focused test cases leveraging gathered requirements.
- Oversee the execution of all test phases as performed by the vendor and communicate the test results to the support team and client group
- Maintain support documentation to allow ongoing operational maintenance of the tools deployed for operations or various deliverables requested
- Represent IdM in the planning and the coordination of activities in project deliverables, request for proposals, reviews, committees and others
- Ensure compliance of IAM platform & workflows with relevant industry standards (SOX/PCI) and Bell corporate policy.
Critical Competencies:
- At least 2 years in a role of Systems Analyst or equivalent enterprise experience.
- Strong communication skills: ability to quickly understand issue and communicate resolution plan to internal/external teams
- Knowledge of IdM solutions (SailPoint IIQ preferred, SUN IDM).
- Knowledge of XML and .Net, Java, PERL, SQL, JBoss
- Working knowledge of LDAP and directory structures
- Proven Experience in creating technical specifications and solutions based on gathered client requirements
- Proven Experience in developing and executing test cases that align to client requirements
- Excellent team player: will be required to work in partnership with many different teams and groups, both internal and external, Vendors, Corporate Security, Network Operations, Infrastructure, etc.
- Strong documentation skills – Ability to capture and define technical specifications in order to create, maintain and update solutions; test cases and operations documentation.
- Is structured, organized and has a good capacity for analysis and understanding when confronted with challenges
- Strong interpersonal and communication skills: ability to quickly understand issue and communicate resolution plan to internal/external teams and present technical solutions to various client groups,
- Strong problem solving and analytical skills – Ability to quickly understand and isolate technical issues.
- Understanding of user provisioning concepts, access governance and solutions.
- Familiarity with major operating systems *nix (Solaris & REHL), windows (2k3, 2k8, 2k12).
- Successfully engage in multiple initiatives simultaneously and work independently.
Preferred Competencies:
- Bachelor degree or certificate in Computer Science, Software Engineering or related field.
- Knowledge of Change Management practices in support of SOX/PCI audit
- Good knowledge of systems infrastructure, security norms, system administration tools
BCE:WKP #feature *LI-MI
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 04/13/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Ottawa