Req Id: 67509
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
We have been building our Business Intelligence team and have made tremendous strides in creating the BEST BI environment this industry has seen! As a result, we've been able to provide strategic guidance and intelligence that has contributed to Bell's success. If you want to work with the latest & greatest BI tools like, Best in Class Teradata, SAS and Hadoop all within an Agile Methodology environment, then this may be the role for you!
Our people are empowered to make big things happen and are supported by growth, training and personal development opportunities.
About the Role:
- The Data Scientist will be a key member of the Bell Business Intelligence Discovery Analytics Team. The Data Scientist will work closely with business stakeholders to deliver end-to-end Big Data analytics for Residential Services Loyalty & Retention and Client Experience.
This position will be responsible for, but not limited to:
- Lead analytics projects working as the BI liaison to other business units in Bell.
- Data cleansing and data quality/integrity testing to prepare data for general analytical use.
- Work in an iterative environment to solve extremely challenging business problems.
- Drive BI self-serve with other business units in Bell using tools like Microstrategy and Tableau.
- Documentation of all analytical processes created.
- Stay current with on the latest Big Data and analytics research and technology trends
Essential Skills:
- Degrees with a balanced focus between technical and business related discipline.
- Relevant experience in the Telecom industry
- Advanced analytics in any of the following areas leveraging large-scale, high dimensional data: Predictive modeling, machine learning, forecasting, network analysis, recommendation engines, optimization models, NP hard problems.
- Dig deeper into data, understand characteristics of data, evaluate alternate models and validate hypostheses
- Technical subject matter expertise in any of the following areas: Statistics, Graph Theory.
- Effective communication and presentation skills to both technical and non-technical audiences
- Experience using the Hadoop tool set such as Pig, Hive, Map Reduce, Java, Spark, etc. (3+ years)
- Productionize proven or working models into production quality code
- Experience with any of the above responsibilities or Cloudera specific tools is preferred
- And must be a team player and fit well with the Bell Business Intelligence culture!
TC:BI
BCE:WKP #Feature *LI-SG
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 04/16/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto