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Summer Student, Application Support Manager (Toronto, ON, CA)

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Req Id: 68450 

 

Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE —  Canada’s largest and fastest wireless network.

The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.

 

Job description: 

Assist in Cove LAB in closing Mainframe support gaps.  Work with preside team for Daily activities

 

Job Duties / Accountabilities:

The successful candidate will aid in the deployment and testing of an application monitoring solution. 

  • Work with COVE LAB team to document Database support GAPS
  • Validate existing health of all COVE Databases
  • Update FOCUS with proper device, and interface records
  • Work with network team to verify switch assignments
  • Open ticket and follow up to get network assignments corrected – physical
  • Open ticket and follow up to get network assignments corrected – logical
  • Basic Server administration
  • Collect user accounts, determine clean up (group, syntax, shell, still required) required, create MOP / RFC / ESA
  • Reviewing, editing, and creating MEDs and EDs for ANTS
  • Basic Server administration
  • Perform Physical and Virtual Inventory
  • Create a Monthly Availability Score Card
  • Create Scripts to automate processes
  • Create a presentation of the COVE Database status before and after.
  • Collect routing tables, reduce to minimum and review with David, create MOP / RFC / ESA
  • Create a Monthly Availability Score Card

 

Critical Qualifications/Competencies:

  • Ability to gather reporting requirements and organize into useful criteria, apply that criteria and represent in an easy to read fashion
  • Familiarity with service level management
  • Strong background in Operations
  • Sun Solaris UNIX and LINUX hardware and software administration skills
  • Microsoft windows server installation and administration skills
  • Familiar with major databases, e.g. Oracle, Sybase, MS SQL Server, etc.
  • Strong IP skills include SNMP, Syslog, network troubleshooting, etc.
  • Performance, change, and trouble management including log book, etc.
  • Knowledge/experience in Local Area Networking, or Network Design.
  • Knowledge/experience in Wide Area Networking: Frame Relay, ATM, TCP/IP, Switching, or Routing.
  • Excellent interpersonal and communication skills.
  • Technical writing skills.
  • Excellent problem solving techniques and trouble analysis skills.
  • Knowledge in Cisco and Nortel software and hardware.

 

Other Qualifications/Competencies:

  • Programming skills in, e.g. C Shell, PERL, etc.
  • Knowledge/experience with Network OSS applications such as Preside, HP OpenView, Tivoli, Cisco Works, InfoVista, etc.
  • Knowledge of Windows 2003 Active Directory Services
  • Intermediate experience in SQL Server 2005, MCDBA preferred, SQL Reporting Services, Report builder
  • Familiarity with usage of Windows 2003 Performance Monitor
  • ITIL training/exposure an asset
  • Background in L2/IP performance management reporting

 

Working Conditions:

Work hours are Monday - Friday, normal 37.5 hours weeks, Work start and finish times are flexible.  Overtime may be required in order to meet deadlines.

 

Work Location: 100 Wynford Dr., Toronto

 

Bilingualism is an asset (English and French)

 

Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 04/17/2015
 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: CanadaON, Toronto


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