Req Id: 75290
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
Company name: NorthernTel LP
Job location address: 850 Birch St S, Timmins (Ontario)
Job status: Temporary Assignment (Summer position)
Name and description of the hiring department:
The student will be part of the IT L1 / L2 operational teams that support Northern Ontario. The candidate will be required to provide phone / remote support for internal and external customers, and as required may be assigned to internal / external onsite support roles.
Job Duties / Accountabilities:
- Provide support, and resolve problems to the client’s satisfaction
- Monitor and respond quickly and effectively to client requests
- Utilize and maintain the helpdesk system by entering and updating service tickets
- Keep documentation and inventories updated – onsite and in the helpdesk system
- Assist with onboarding new users at client sites
- Install, configure and test new workstations, peripheral equipment, and software/device drivers
- Assist users with software feature/usage questions, as well as software troubleshooting
- Manage Active Directory records
- Perform timely hardware and software upgrades as required
- To carry out the prioritization of the projects, in collaboration with other operational team members
- To act as a support resource for people of the operational teams
Essential Qualifications / Competencies:
- Solid aptitudes for the verbal and written communication (English)
- Great tolerance with ambiguity
- Effective techniques for resolution of problems
- Autonomous and show a great sense of initiative and organization
- Ability to work in a detail-oriented fashion without losing sight of the overall picture
- Continuing Post-Secondary education in Computer Science, or related IT program
- Experience working in fast paced environment
AL:WKP
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Union
Position Level: Unifor Clerical and Technicians - NorthernTel
Job Location: Canada : Ontario : Timmins
Application Deadline: 05/03/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Timmins