Req Id: 72672
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Company name: Bell Canada
Job location address: 671 De La Gauchetière O., Montréal, Qc.
Job status: Regular Part Time
Number of positions: 1
Date candidate required: May 2015
Application deadline: May 6, 2015
Name and description of the hiring department:
The logical and physical assignment and provisioning group is responsible for the design of circuits, the management of access capacity, the inventory of equipment and the configuration of routers in the IP portfolio. We produce the physical and logical design records for IPVPN. This team of highly motivated professionals is proud of its ability to react quickly and efficiently to this quickly changing sector of the telecommunications industry
Job Duties / Accountabilities:
- Receive and analyze infrastructure requests from network clients
- Verify that the order data are correct and if necessary, follow up to obtain required information to complete the order
- Create and assign the final service in multiple databases
- Collaborate with the following groups: Project Management, Network Access, Network Engineering (Broadband and IP services) and Business Office
Essential Qualifications / Competencies:
- Technical mindset and desire to learn and follow technological changes
- Customer-oriented
- Excellent oral and written communication skills
- Motivation and ability to work without direct supervision
- Developed interpersonal skills (tact, patience, diplomacy, variety of approach)
- Ability to deal with ambiguous situations, ability to adapt to change and excellent priority management skills
- Demonstrate excellent ability to learn
- Bilingualism : French 5/5/5 (read, spoken, written) fluent in the language with no significant limitation; and English 3/3/3 (read, spoken, written) working ability to carry out normal business in the language
Preferred Qualifications / Competencies:
- Knowledge of IPAIRS, ASA, MCCDS, BCRIS, PVC OARS, IQUAL, NRMS and IPACT
- Knowledge of IP network
- Mastered use of MS Office tools (i.e. Word, Excel, Outlook, etc.)
Working Conditions:
- Work hours : 9:00 am – 5:00 pm, Monday to Friday - No possibility of teleworking
BCE:WKP #Feature
Additional Information:
Position Type: Union
Job Location: Canada : Quebec : Montreal
Application Deadline: 05/06/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal