Req Id: 76357
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
Name and description of hiring department:
Information Technology Delivery - Business team is looking for a Customer Solution Adaptation Process Junior Business Solution Architect to focus on the development and implementation of non-standard solutions for CSAP projects primarily for the Bell Business Market segment. We require a highly motivated individual, who thrives in a constantly changing and exciting environment, to apply creativity and innovation in the development of solutions essential to support the Bell Business Market Segment’s future success.
Job Duties/Accountabilities:
The successful candidate(s) will be responsible and accountable for managing the following:
- Define business scope with Sales/Marketing/Enterprise Solutions Design & Delivery teams during the project assessment phase.
- Qualify and quantify the customer requirements (process and system) for the business solution and translates these business needs into IT requirements working/consulting with the extended IT team members as required.
- Plan and develop high level conceptual solutions. This accountability includes the identification of business opportunities and options resulting from system solution design and development.
- Liaison and communicate with Account Team partners for all assessment activity
- Regularly interface with colleagues accountable for the day-to-day service management and operations to ensure smooth transition of the business solution throughout the project lifecycle.
- Facilitate working sessions for end to end process mapping as required.
- Build and maintain strong working relationships with stakeholders.
Critical Qualifications/Competencies:
- 3-5 years experience in or exposure to IT project delivery: business analysis, system analysis or system architecture.
- Knowledge of Business Processes.
- Knowledge of IT project delivery methodology i.e. Bell BBSP methodologies: business requirements gathering (BRDs), process mapping, system requirements gathering (SRSs)
- Previous experience in or familiarity with customer or network operations.
- Strong leadership and negotiation skills
- Strong analytical/conceptual skills
- Strong organizational and time management skills
- Ability to deal with ambiguity
- Ability to work on multiple projects concurrently
- Problem solving skills
- Strong verbal, written and interpersonal communications skills in both official languages (English and French i.e. bilingual)
- Computer proficiency with Microsoft Office tools (Word, Excel, Visio)
Preferred Qualifications/Competencies:
- University degree or equivalent work experience
- Strong working knowledge of IP and Data products and services
- Strong working knowledge of Bell teams and organizational structures
BCE:WKP #Feature *LI-SH
Bilingualism required (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Verdun
Application Deadline: 05/08/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Verdun