Req Id: 79771
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
Name and Description of the Hiring Department:
The Operations Technical & Systems Support (OTSS) team is a fast-paced team, responsible for the Service Availability, Change Management and Application Performance, following ITIL Best Practices, of various applications in Bell Canada.
Job Duties/Accountabilities:
- Working with Vendors to drive resolution, recovery of Incidents
- Provide Communication of Incident and Change to Client Groups
- Review of Incident tickets to ensure content and accuracy
- Create and document resolutions, ensure Root Cause is documented
- Follow the defined Change Management process, submit request for Change, attend CAB meetings, co-ordinate with Business Partners, obtain all necessary Client Group sign off
- Accountable for quality of change, participating in weekly meetings, ensuring end to end testing completed and provide review and sign off on MOPs
- Complete sanity testing once changes are deployed
- Perform trend analysis to identify problems before a significant incident occurs
- Identify Hardening opportunities/Risk Assessments
- Application SME’s for Service Desk, Customer & System Admin
Critical Qualifications/Competencies
- Strong leadership skills – at least 2 years of management experience
- Exceptional communication skills
- Strong interpersonal skills
- Excellent problem solving techniques and trouble analysis skills
- Problem, incident and release management
- Working knowledge of MS Office Excel, Word, PowerPoint
Preferred Qualifications
- Experience working with offshore vendors
- Experience with SAP
Working Conditions
- May require evening and weekend work
- Permanent Teleworking is not an option.
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 05/26/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga