Req Id: 79923
Come work for a company that loves you. At Virgin Mobile, we don’t have “customers”, we have Members. And Members get access to exclusive music events, VIP treatment, and killer music, entertainment, fashion and travel deals from the world’s must-have brands. From our Members to everyone that works here, we’re part of something special. Virgin Mobile has attracted more than 18 million Members worldwide. If you think you’ve got what it takes to join us and make Virgin Mobile even more awesome, then read on, my friend, and let’s spread the awesomeness around. Get personal with Virgin Mobile Canada on Facebook and Twitter.
Virgin Mobile - Service and Product Consultant
The Service and Product Consultant will execute the retail service program in the Virgin Mobile Corporate Stores. The goal of the SPC Program is to increase member satisfaction, decrease churn and improve overall store efficiencies. He/she will be responsible for the delivery of in-store Member Care and Product Care responsibilities related to post-sales and service support.
What’s the role?
- Handle returns, repairs, over the counter exchanges, software flashing and phonebook transfers
- Assume administrative responsibilities such as reconciliation of banks deposits, payroll entries, shipping and receiving of goods, etc.
- Perform maintenance functions of products
- Resolve member service inquiries directly or by directing the member to the appropriate service
- Promote and sell products and services (accessories, extended warranties, Fun bundles, etc.) to improve ARPU and reduce churn
- Member facing environment – can occasionally require outbound business development (cold calls, call back, special events, etc.)
- Perform back store tasks, such as processing returns, inventory counts, managing loan devices other general administrative functions of the store
Do you fit the part?
- At least 2 years of experience serving customers in a retail environment or in a call center
- Experience in sales or after-sales service of wireless products and services
- Experience in a retail telecommunication environment is an asset
- Strong interpersonal and communication skills, with emphasis on active listening
- Strong organizational skills, initiative and strong ability to prioritize
- Focused on results
What’s in it for you?
- Fun, competitive and challenging work environment
- Guaranteed hourly wage plus commission
- Incentives and rewards
- Health Benefits
- Career opportunities
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Retail Stores
Job Location: Canada : Ontario : Brampton
Application Deadline: 05/19/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Virgin Mobile is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Brampton