Req Id: 73970
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Product Management Team within Bell Business Market’s Marketing Division provides lifecycle management, pricing and new product development direction for the organization to support the strategic needs of the business. We combine market knowledge, technology developments and forecasting capabilities in an integrated view to enable strong product development decisions, detailed marketing, and best in class results. The team plays an integral role in analyzing the customer and market needs and developing the products and services to best deliver to our customers satisfaction.
The BBM Product Management team is seeking a Product Manager to drive product development and life cycle management of our On Demande Contact Centre product. This is an excellent opportunity for an individual looking to work in a dynamic and challenging environment.
Job Responsibilities:
- Delivering the product’s revenue objectives and profitability (EBITDA) objectives, including forecasting and managing demand
- Developing, evolving the product roadmap, the functionality required to win in the market place while optimizing operating cost and ROI for the company
- Lead the implementation of new product introduction initiatives as the project sponsor
- Set and manage pricing to meet revenue and profitability goals
- Maintain effective communications with other business units which sell the Contact Centre services and technical experts
- Learning and remaining current with evolving telecommunications and IT technologies i.e. Contact Centre solution (ACD, IVR, CTI, WFM, etc), On demande solutions versus CPE solutions
Critical Qualifications/Competencies:
- University Degree - Marketing, Commerce, Business Administration
- Strong analytical skills
- Demonstrated ability to deliver results
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills - the ability to work well in teams and deliver against a common objective.
- Bilingualism an asset
- Skills & training in financial analysis
- Ability to listen, synthesize ideas and build consensus
- Good organizational skills
- Ability to handle ambiguity and rapid change
- Proficiency is Microsoft Office Tools (Word, Excel, PowerPoint)
Preferred skills / competencies:
- Product management related experience
- Working knowledge of Contact Centre services
- Experience in Product Management or Marketing
BCE:WKP #Feature *LI-SH
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 05/31/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal