Req Id: 76332
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
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Bell’s Business Intelligence team is responsible for the management and optimization of BI systems used to analyze customer behavior, automate business insight processes target marketing & contact strategy opportunities and provide insight to drive optimal business decisions.
This is a terrific opportunity for seasoned professional to help transform the organization in driving out one of the most significant strategic mandates within Bell. As part of this team, you will have opportunities to build your analytics skills, shape the next generation of BI and drive important business decisions working with new, cutting-edge BI technologies.
What our Team members have to say:
- “We work in a fast-paced environment, which allows us to learn about many unique parts of the business in short periods of time. I have the ability and freedom to continually leverage my ideas and research to help solve business problems.”
- “To me, the best thing about working for Bell is the amazing people. I am surrounded by a very supportive team and, on a daily basis, I collaborate with highly talented individuals throughout the company to solve complex business problems.”
Key responsibilities may include:
- Work in virtual teams with Customer Operations, Finance, Marketing, Network Engineering, Pricing and IT Specialists to make data driven business decisions
- Explore new sources of information to uncover new business opportunities at all levels of the business (strategic to operational)
- Exercise leading edge skills working with large data volumes to predict customer behavior using text mining, optimization, segmentation and other data mining techniques
- Work with and present to all management levels (CP2 to EVP)
- Maintain and expand your knowledge of BI and current technology through training opportunities.
Required Competencies:
- You have a Bachelors degree, or Masters in a discipline such as Business analytics / business intelligence, applied math, computer science, applied science / engineering, economics/econometrics, management science / operations researchor related area
- You are highly analytical and understand the basic principles of working with large and complex data sets
- You have the ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
- You have knowledge of, and preferably experience with, Big Data and/or software development, and/or developing visualization tools
- You have the ability to work with a team towards common goals.
- You are able to manage multiple projects and priorities.
- Bilingualism (English and French) is an asset in Ontario and a requirement in Quebec
- You are a self starter who is comfortable working with and presenting to all management levels (CP2 to EVP)
Preferred Competencies:
- Experience with SQL and database systems such as Oracle, SQL Server, Teradata
- Experience analytical tools such as SAS or R.
- Experience with BI and data warehouse technologies.
- Basic working knowledge of project management steps.
- Experience in Telecom marketing, or product development.
TC:BI
BCE:WKP #Feature *LI-SG
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 06/15/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto