Req Id: 80972
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Do you enjoy analysis and diving into data to solve complex problems?
Are you a high performer with a passion for driving results?
Are you a self-starter with high degree of initiative and energy?
If you answered an enthusiastic YES to the above, this role could be for you!
Position Overview:
The ability to think on a micro, detail oriented, level is the core skill each project manager must possess, but as the Project Manager Customer Experience, you will be required to expand your focus and think about the big picture. Your goal of decreasing End-to-End timelines and Customer touches in the provisioning process will require process mapping and BA skills as well. Your task of leading teams through process re-engineering will allow you to grow your leadership as well as your project management skill set. The processes in your portfolio which span several Business Units and Delivery organizations are highly visible at all levels and your contributions will be recognized
Accountabilities and Responsibilities:
- Lead process mapping sessions, documenting CMO and to develop and align upon FMO
- Develop Business Requirements and System Requirements for FMO
- Direct and manage project development from beginning to end
- Develop full-scale project plans and associated communications documents.
- Identify and manage project dependencies and critical path.
- Develop and deliver progress reports, proposals, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Building, and developing, strong relationships with IT and Operations in order to ease the pains of transforming the business
Preferred Qualifications/Competencies:
- 5+ years of project management experience, preferably including change management
- 5+ years of BA experience, preferably on business transformation projects
- Strong sense of urgency for Customer Experience improvement
- PMP or other project management certification
- Solid understanding of technology and business concepts and language with the ability to express complex them effectively, both verbally and in writing
- Ability to work well with people from many different disciplines with varying degrees of technical experience
- Strong familiarity with project management and process mapping software and tools such as Microsoft Project and Visio
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 2015-06-23
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
BCE:WKP #Feature
BCE:WKP #Feature *LI-VL
Created: Canada, ON, Toronto