Req Id: 83389
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2IC
Reporting to the Store Manager, the 2IC supports the store operations in the absence of the Store Manager. The role is supported by a program that will provide candidates with hands on learning and development needed to become a Store Manager within the Corporate Stores.
Responsibilities
- Assist the Store Manager to drive and contribute to the store’s overall achievement of sales targets for all lines of business (including wireless, TV and Internet)
- Keep current on policies and procedures, product knowledge and industry knowledge
- Support the Store Manager in running the sales floor and resolving customer service issues
- Receive various training in areas of compliance, inventory, sales, HR, service, and customer experience.
- Provide secondary leadership guidance to the store
- Responsible for assisting the Store Manager with overall performance of all employees and monthly coaching sessions
- Assist the SM with Recruiting for the store; help build and feed the candidate pool.
- Assist SM to manage in-store inventory and cash controls by ensuring adherence to all operations policies and procedures with specific focus on post-sales support (e.g. repairs, returns, loaner phones), inventory counts and invoice audits.
Qualifications
- 1-2 years of retail sales or customer service experience
- University degree or college diploma in business or management is an asset
- Comfortable with technology such as computers, mobile devices and digital merchandising
- Strong interpersonal and communication skills, with emphasis on active listening
- Strong organizational skills, initiative and strong ability to prioritize
About Virgin Mobile
Virgin Mobile offers all eligible employees a comprehensive benefits package including:
- Competitive Base pay and incentive programs
- Comprehensive Medical and Dental Benefits
- Group RSP with company matching component
- Employee discount on Bell products and services such as Bell TV
- Opportunity for Growth, Development and internal promotion
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Retail Stores
Job Location: Canada : British Columbia : Surrey
Application Deadline: 06/24/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Virgin Mobile is committed to fostering an inclusive, equitable, and accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, BC, Surrey