Req Id: 82999
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
The Role:
The Training Specialist is responsible for the delivery of Bell training for Bell Retail Channels including Corporate Stores and Dealers. The design, development, evaluation and project management are also important components of the training Specialist role. Curriculum includes, but not limited to: retail sales skills, customer service, products and services, systems and processes. Training Specialists customize existing training programs and validate that training programs are instructionally sound and effective for the target audiences. Training Specialists have strong interpersonal and communication skills for a variety of delivery channels including classroom, web conference delivery, e-learning, and train the trainer.
Key Responsibilities:
- Complete needs analysis of sales channels and offer proactive training solutions
- Collaborate with Stores, Dealers, Sales and Marketing teams to provide timely training delivery to improve the sales effectiveness of the retail channel
- Facilitate training at small and large events
- Measure and follow up on all training designed to track training effectiveness
- Provide regular project updates, and ensure the timely completion of deliverables
Critical Competencies:
- Training Specialists must have a proven training and presentation portfolio.
- 2+ years retail experience and retail management
- Ability to design and deliver facilitated learning and adoption programs.
- Knowledge of the telecommunications industry in Canada.
- Willing to travel up to 30-40% of work time
Preferred Competencies:
- Post secondary education in Adult Learning
- Experience facilitating learning to groups
- Understanding of adult learning principles
- Knowledge of the competitive telecommunication market
- Bilingual communication skills are a significant asset
- Strong proficiency in MS Office and Prezi
- Experience working with a Learning Management System
- Experience in a corporate environment
- Experience working in a project environment to produce deliverables within a specified timeframe and budget
Bilingualism is essential (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Quebec : Dorval || Canada : Quebec : Quebec City
Application Deadline: 07/01/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal