Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Groups offers best practice services to support the organization, including Finance, Legal & Regulatory, Brand, Corporate Services – including HR, Communications, Real Estate, Security and Procurement & Value Creation.
Name and description of the hiring department:
The BRS channel is presently recruiting an experienced Training and Performance Management Support Agent for support through the training of new offers, products and pricing launches. The candidate will support the Field Sales channel by executing programs that enable Bell to maximize potential revenues from the sale and promotion of Bell TV, Internet and Home Phone services, while interfacing with multiple cross functional partners.
Job duties / Accountabilities:
The successful candidate will be responsible and accountable for the following:
- Liaise with the sales channel team to oversee the design portion for new offers and training manuals.
- Deliver training to new and existing Bell Authorized Agents.
- Monitor and evaluate quality standards within the Field Sales Channel.
- Recommend and implement long-term solutions to improve overall channel performance.
- Liaise with various internal offer/product teams to obtain project information.
- Conduct detailed and extensive research and analysis on internal and vendor results using a variety of methods such as data mining, call listening and process adherence monitoring.
- Regularly audit internal and vendor processes to ensure adherence to channel expectations.
- Ad hoc requests where required.
Essential skills / Competencies:
The successful candidate must have:
- Bilingual in English and French, mandatory
- Must have a valid driver license and vehicle
- Strong leadership, training and coaching skills
- The ability to effectively handle multiple, high priority tasks, at the same time
- Strong and confident, an independent thinker
- Exceptional communication skills, both written and verbal
- Exceptional time management skills
- Exceptional project management and organizational skills
- Demonstrated ability to develop an environment which inspires employee involvement and teamwork
- PC Proficient - MS Office, Windows environment
- Sales experience is considered an asset
- Strong decision making, problem solving and negotiation skills.
Preferred skills / Competencies:
- Previous management experience.
- Strong interpersonal skills - someone who thrives in a fast paced environment.
- Strong knowledge of Bell's ordering, installation and billing systems and processes.
- Telecommunications industry experience (An asset).
Working Conditions:
The job requires employees that are flexible in hours of operation and are willing to put the time into the job to provide our customers with top quality of service.
Additional Information
Position: Contract - 12 months
No. of Positions: 1
Date Candidate Required: ASAP
Closing Date: May 5th, 2015
Job Location: Montreal, QC
Department Name: BRS, Sales and Distribution
Salary: To be discussed
Additional Information:
Position Type: Contractor
Position Level: Contractor
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Montreal Est || Canada : Quebec : Montreal West
Application Deadline: 05/05/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal