Career Opportunities: Operational Process Coordinator (55835)
Req ID 55835 - Posted 08/29/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Campus
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Reporting to the Senior Operations Process Manager, the successful candidate will assist in the coordination and governance of all ITIL processes used in operations. This includes incident, problem, and change and CMDB management. The expectation will be to support the process execution and participate in process improvement and tracking of Key Performance Indicators (KPI’s).
Duties and Responsibilities
- Coordinate and assist in the lifecycle of all Incident and Problems to ensure operational excellence
- Review and test the major incident management process in coordination with business unit primes
-In coordination with the Senior Operations Process manager, ensure execution of the existing change management process including but not limited to :
- Work with local Implementation Managers and Architect resources to collect details of upcoming data centre and managed services environment changes
- Document changes in the form of a weekly change summary and communicate with stakeholders through weekly meeting
- Ensure that overall operational risks are appropriately understood, mitigated and communicated and approvals granted where required
- Collect SMOPs, review with subject matter experts and obtain formal approvals
- Ensure customer communications are appropriate
- Report to NHS operations management team on change management metrics (volume, successful, fails)
- Champion change process organization-wide
- Review requests for Changes to Production on a daily basis to ensure the requests are compliant with NHS Change Management policies and standards
- Ensure the appropriate approvals are obtained as well as the required information is complete before changes are approved
- Enforce NHS Change Management policies and recommend best practices
- Ensure Change Requests are sufficiently documented and authorized
- Interface directly with CR initiators, approvers, and implementers as needed
-Review and develop the existing CMDB management process:
- Manage and maintain the current configuration management database
- Ensue changes are aligned and updates entered into the system and tracked
- Work with implementation managers to validate new production items are entered into the system
- Perform periodic audits of the items to ensure consistency and accuracy
Requirements
- Minimum 5 years’ experience in outsourced, customer facing IT operations
- High level knowledge of data centre and managed services concepts including but not limited to power (UPS, generators) and mechanical systems (chillers, CRACs), IP networks, servers, storage, operating systems and applications
- Excellent communications; both written and verbal
- Knowledge of Change Management and Problem Management methodologies and systems, especially as implemented in an information technology environment
- Clear and effective written, verbal and presentation communication
- Ability to work with professional teams across NHS, as well as Executive Management
- Ability to demonstrate discipline and offer independent judgment
- Reliable follow-up and exceptional organizational abilities
- Strong ability to multi-task and manage varying priorities
- Ability to work independently with little management direction
- Conduct clear, concise, and efficient meetings
- Demonstrated commitment to identifying and communicating innovative ideas to improve processes and performance
- Ability to proactively seek problem resolutions while working in a fast-paced, constantly evolving environment
Qualifications
- Bilingualism (English/French) not required, but is an asset
- Minimum 5 years’ experience in a data center and managed IT services environment
- College or University Degree focusing on the discipline of telecommunication or engineering
- Strong analytical and interpersonal skills
Other Skills/Abilities
- Knowledge of Bell Canada processes and systems an advantage
- Skilled in operation of MS Office, Project and ability to familiarize and work with internal Bell order processing tools.
- Capable of building an informal knowledge network to assist in their knowledge and development within Bell Canada
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 09/11/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
BCE:WKP #Feature
BCE:WKP #Feature *LI-VL
Created: Canada, Ontario, Toronto
Req ID 55835 - Posted 08/29/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Engineering & Network - Bell Campus
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
Reporting to the Senior Operations Process Manager, the successful candidate will assist in the coordination and governance of all ITIL processes used in operations. This includes incident, problem, and change and CMDB management. The expectation will be to support the process execution and participate in process improvement and tracking of Key Performance Indicators (KPI’s).
Duties and Responsibilities
- Coordinate and assist in the lifecycle of all Incident and Problems to ensure operational excellence
- Review and test the major incident management process in coordination with business unit primes
-In coordination with the Senior Operations Process manager, ensure execution of the existing change management process including but not limited to :
- Work with local Implementation Managers and Architect resources to collect details of upcoming data centre and managed services environment changes
- Document changes in the form of a weekly change summary and communicate with stakeholders through weekly meeting
- Ensure that overall operational risks are appropriately understood, mitigated and communicated and approvals granted where required
- Collect SMOPs, review with subject matter experts and obtain formal approvals
- Ensure customer communications are appropriate
- Report to NHS operations management team on change management metrics (volume, successful, fails)
- Champion change process organization-wide
- Review requests for Changes to Production on a daily basis to ensure the requests are compliant with NHS Change Management policies and standards
- Ensure the appropriate approvals are obtained as well as the required information is complete before changes are approved
- Enforce NHS Change Management policies and recommend best practices
- Ensure Change Requests are sufficiently documented and authorized
- Interface directly with CR initiators, approvers, and implementers as needed
-Review and develop the existing CMDB management process:
- Manage and maintain the current configuration management database
- Ensue changes are aligned and updates entered into the system and tracked
- Work with implementation managers to validate new production items are entered into the system
- Perform periodic audits of the items to ensure consistency and accuracy
Requirements
- Minimum 5 years’ experience in outsourced, customer facing IT operations
- High level knowledge of data centre and managed services concepts including but not limited to power (UPS, generators) and mechanical systems (chillers, CRACs), IP networks, servers, storage, operating systems and applications
- Excellent communications; both written and verbal
- Knowledge of Change Management and Problem Management methodologies and systems, especially as implemented in an information technology environment
- Clear and effective written, verbal and presentation communication
- Ability to work with professional teams across NHS, as well as Executive Management
- Ability to demonstrate discipline and offer independent judgment
- Reliable follow-up and exceptional organizational abilities
- Strong ability to multi-task and manage varying priorities
- Ability to work independently with little management direction
- Conduct clear, concise, and efficient meetings
- Demonstrated commitment to identifying and communicating innovative ideas to improve processes and performance
- Ability to proactively seek problem resolutions while working in a fast-paced, constantly evolving environment
Qualifications
- Bilingualism (English/French) not required, but is an asset
- Minimum 5 years’ experience in a data center and managed IT services environment
- College or University Degree focusing on the discipline of telecommunication or engineering
- Strong analytical and interpersonal skills
Other Skills/Abilities
- Knowledge of Bell Canada processes and systems an advantage
- Skilled in operation of MS Office, Project and ability to familiarize and work with internal Bell order processing tools.
- Capable of building an informal knowledge network to assist in their knowledge and development within Bell Canada
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Application Deadline: 09/11/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
BCE:WKP #Feature
BCE:WKP #Feature *LI-VL
Created: Canada, Ontario, Toronto