Req Id: 80850
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
Position Description
Reporting to the Product Fulfillment and Reverse Logistics Senior Manager, the position of Reverse Logistics Representative is an essential part of the department. The incumbent will be the liaison between customers, Bell Interactive, Bell TV, Bell Mobility, Keuhne & Nagel (Warehouse), TForce, Canada Post, SBE, Planning Associates and the Executive Care Teams at Bell Canada
Responsibilities
- Handle escalations and exceptions
- Fulfill customer orders/returns (manually) and correct any errors
- Validate confidential information
- Process credits/debits where applicable
- Identify fraudulent activities
- Provide customer service and support to
- Manage new process implementation and projects
- Provide necessary training to all parties
- Run reports as required from SAP P77
- Complete investigations
Preferred Qualifications / Competencies
- Intermediate knowledge of Microsoft Excel, Word, Access, and Power Point is required
- Working Knowledge of FastAct (IA), NM1 and Intranet would be an asset
- Solid understanding of business professionalism and the ability to work and share information in a team environment
- Energetic and enthusiastic attitude with strong listening skills
- Highly reliable, resourceful and motivated individual with positive attitude
- Strong interpersonal and leadership skills, able to foster effective working teams - Team player
- Strong analytical and problem solving skills
- Working knowledge of SAP (P77) is a must
- Ability to interact with members of various other Bell business units
- Some knowledge of BRS and products an asset
Critical Qualifications / Competencies:
- Excellent communications skills
- Strong organizational skills with the ability to prioritize and high level of attention to detail and follow-up
- Ability to work within environment of rapid change and high stress: strong organizational and self-discipline skills
- Excellent problem solving ability, decisiveness, and capable of taking initiative
- Knowledge of Bell products and services with emphasis on Bell Mobility
Education Requirements
- The incumbent should have a College or University education, preferably in a Business Administration or Customer Service, or 2 years in a customer service field
BCE:WKP #Feature
Bilingualism is Required (English and French)
Additional Information:
Position Type: Non Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 07/03/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga