Req Id: 83829
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Position profile: Clerk, Control Centre
Job location address: Val d'Or, Quebec
Job status: Regular Full Time
Salary group: 7
Job summary
The incumbent will carry out a variety of office duties: i.e., take calls from Repair customers and perform certain clerical tasks.
Responsibilities:
- Take calls from Repair customers
- Take calls from Residential customers and open trouble tickets in the system by entering the information obtained from these customers.
- Carry out the steps required to solve the problem (refer to the technicians if necessary).
- Perform certain clerical tasks (reports, data entry, etc.
- Perform any other related tasks.
Knowledge and experience:
- DCS in administrative techniques / office automation or the equivalent
- Knowledge of the Microsoft Office suite (Word, Excel, PowerPoint)
Competencies/behaviors:
- Strong customer focus
- Effective communication skills
- Ability to juggle several activities at once and to manage priorities
- Team spirit
AL:WKP
Bilingualism is required (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Quebec : Val-d'Or
Application Deadline: 07/07/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Val-d'Or