Req Id: 83172
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
As a key member of the Customer Behaviour Analytics Team, the Strategy Specialist is responsible for improving the customer experience through analysis of key drivers in customer behavior, demographic insights, and strategic campaign development. They will spearhead key initiatives and strategies for customer retention, launch proactive campaigns, and perform analysis of propensity drivers.
Our ultimate goal is to create loyalty and create a positive experience for our customers. If you are someone with passion, fresh ideas, and an ability to influence others, you may be the right person to join our team.
Job duties/ Accountabilities:
- Lead development of key strategic proactive campaigns for customer retention
- Analyze and understand the drivers of customer cancellation in order to improve our ability to proactively take action on the customer base
- Size opportunities and provide insights and recommendations
- Create and present executive strategy presentations
- Cross-functional interaction in order to develop high-level plans for 2016
Critical Qualifications:
- Undergraduate Degree – Business/Commerce is ideal
- Experience in strategy / analytics role
- Quick learner with strong analytical and problem solving skills
- Excellent interpersonal skills
- Passionate individual who wants to succeed
- Ability to work well with a team
- Understanding of financials/ business cases
- Strong presentation skills and ability to effectively communicate
- Advanced proficiency MS Excel and PPT applications
- Energetic self-starter who thrives in a face-paced environment
Preferred Qualifications:
- 2+ years experience in analyst role, in the telecommunications industry would be preferred
- Experience in analytics, reporting, and strategy planning
- Strong negotiation skills, ability to negotiate and influence others
- Knowledge of SQL would be an asset
TC:MKT
BCE:WKP #Feature*LI-VL
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 07/20/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto