Req Id: 69831
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Application Design Team is the technical delivery arm that supports Bell Business Markets customers on voice connectivity solutions that includes technical consulting, design/configuration, customer training and professional services. Our team members have a strong applied knowledge and understanding of voice networking technologies such as SIP Trunking, Hosted IP Voice, Megalink and On Demand Contact Centre and is responsible for the delivery of voice network solutions to meet our customers’ business needs.
Work Environment:
The Application Design Team Delivery Organization has a structured and disciplined working environment where delivery governance and processes have been established to ensure quality, efficiency and continuous improvement. It has put in place measurement for every unit of work. This team environment is multifaceted and includes Customers, Sales and Operations and many Bell internal groups.
What do you need to be successful in this role:
- Ability to strive in a structured and disciplined work environment, strictly adhering to the established delivery governance
- Always looking for areas to improve specifically in the delivery process area
- Assertive and professional – consulting professional services
- Attention to details – track work items and time spent
Essential Duties and Responsibilities:
- Assist Bell Sales Team in determining the voice telecommunications solution to best meet Customers’ needs displaying a strong knowledge of the various connectivity solutions.
- As part of the solutions team, provide pre-sale demonstrations to customers, pre-sales support to extended internal design teams on feature functionality, and how the proposed solution integrates and benefits the Customers business.
- The candidate must be technically competent and have the ability to grasp and learn a broad spectrum of telecommunications technologies.
- Conduct detailed analysis of customer communication requirements, design appropriate configurations and assists in coordinating customer implementations. This may be on the customer site or over the phone/web.
- Prepare programming documentation and distribute order information to other Bell departments including any modifications during the implementation.
- Research, develop and deliver professional administration training. This may be on the customer site or delivered over the phone/web.
- Provide ongoing post sale support and problem resolution for customers and make recommendations for system optimization. Implement required changes and provide additional training when necessary. This may be on site or over the phone support and may require evenings and weekends.
- Prepare and deliver technical reports and presentations as required.
- Participate in the evaluation of new product offerings and applications. Assist other departments within the organization when technical expertise is required.
- Stay current with emerging technologies through technical and non-technical courses along with self study.
- Ensure the Application Design Team Delivery governance are adhered to and diligently record every unit of work through our Time Reporting tool.
Experience and Educational Requirements:
- Solid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP Applications
- Knowledge of telephone networks and data technology
- Preference will be given to individuals who possess post secondary technical certification for various applications, previous experience in a similar role, demonstrated ability to partner with customers and sales and a minimum of 5 years of technical experience in a telecommunications environment
- Excellent skills in negotiations, analysis, problem resolution, communication and decision making
- High tolerance to ambiguity – ability to work in an uncertain environment
- Marked enthusiasm to learn new technologies, ideas and concepts
- Ability to work under pressure
- Strong communication and leadership skills
- Flexibility to work outside of regular business hours as required to support the customer commitments
- Bi-lingual – must be fluent in both English and French – written and verbal
- CCNA level industry certification is highly preferable
- Ability to manage and coordinate multiple customer implementations simultaneously
- Self- motivated, assertive, able to employ independent judgment, capable of contributing positively in a team environment
- Ability to work in a team environment, obtaining cooperation with an ability to understand when to lead and when to follow
- Office tool proficiency (MS Office, Internet Access, software tools specific to the ADS roles, etc.)
- Ability to search out technical information when it is not readily available
BCE:WKP #Feature *LI-SH
Bilingualism is mandatory (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Ottawa || Canada : Quebec : Verdun
Application Deadline: 2015-07-17
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Verdun