Req Id: 80911
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential. To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Are you a seasoned EA who has supported Senior Executives?
Do you have impeccable time management and organizational skills?
Are you able to anticipate potential issues, develop alternatives and take proactive action to maximize your Executive’s activities?
Are you able to handle multiple demands at once by prioritizing effectively?
If you answered an enthusiastic “YES” to the above, this amazing opportunity could definitely be for you! If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Role:
- Our Customer Operations team is responsible for Bell’s Customer Experience strategy and service delivery. The team includes more than 22,000 team members engaged in all facets of customer experience including business intelligence, loyalty and retention, credit and collections, process design, customer and sales channel support.
Responsibilities:
- Manage the agenda of the EVP of Customer Experience including all related logistical information
- Plan, organize and coordinate meetings, conference/videoconference calls, events and logistics with corporate partners and national and international business partners
- Ensure administrative follow-ups and provide assistance in preparing briefing documents for the Senior Executive
- Prepare reports and documents, such as PowerPoint Presentations
- Provide administrative support to the EVP and liaise with his management team when necessary
- Coordinate all travel arrangements
- Complete invoice payments and expense accounts
- Coordinate HR transactional issues
- Manage general correspondence
- Coordinate team event’s ( i.e.Team off-sites, Gala’s and events)
Critical Competencies:
- 5+ yrs experience as an Executive Assistant to senior executives
- Strong organizational skills, self motivation and ability to handle multiple demands by prioritizing effectively
- Ability to anticipate potential issues, develop alternatives and take proactive action to maximize your Executive’s time
- Keen attention to detail and ability to work autonomously
- Excellent oral and written communication skills
- Effective decision-making abilities
- Demonstrated ability to maintain the strictest confidentiality
- Strong knowledge of Microsoft software (Word, Excel, Power Point, Outlook) and Explorer
- Excellent aptitude for interpersonal relations combined with an ability to interact with senior management and other team members in a professional and efficient manner
- Demonstrated ability for team work, working under pressure and respecting deadlines
- Flexibility and willingness to work outside normal working hours when required
- Flexibility and willingness to travel to multiple office sites within the GTA
Preferred Competencies:
- Post secondary education in a related field
BCE:WKP #Feature *LI-SG
TC:PS
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 07/19/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto