Req Id: 91350
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Company name: Bell Canada
Job location address: 600 Jean-Talon E, Montreal (Québec)
Job status: Temporary Part Time
Application deadline: September 14th, 2015
Name and description of the hiring department:
Having joined the control center team in January 2015, network reliability team is responsible for preparing, analyzing and administering a wide range of network components. The candidate selected will be mandated complex case management, support and coaching.
Job Duties / Accountabilities:
- Provide support and coaching to group members and external stakeholders.
- Treat unusual and complex situations while providing recommendations on corrective measures.
- Fill out audits to ensure that work is completed to the required intervals and according to the required quality standards
- Manage a large amount of internal and external data network while monitoring the integrity of the various databases.
- Develop extra documents following the analysis of problematic situations.
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Essential Qualifications / Competencies:
- High speed of learning
- Advanced Knowledge in Excel (pivot tables, macro etc.)
- Adaptability to change
- Ability to manage multiple emergencies simultaneously
- Strong ability to work under pressure
- Ability to conceptualize new concepts learned and put into practice
- Ability to communicate with multiple hierarchies efficiently
- Ability to navigate multiple systems simultaneously
- Autonomy
- Customer Focus
- Diplomacy
- English (3-3-3) / 3 = Working ability to carry out normal business in the language
Preferred Qualifications / Competencies:
- PSP
- ACUT
- IPAIRE
- Net X
- HORIZON
- SAP
Working Conditions:
- Business hours: Monday to Friday 7:30am to 5:00 pm
- Possibility of overtime
BCE:WKP #Feature
Bilingualism is required (English and French)
Additional Information:
Position Type: Union
Job Location: Canada : Quebec : Montreal
Application Deadline: 09/14/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal