Req Id: 89130
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Are you passionate about the customer experience and willing to do whatever it takes to make it better?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Do you thrive in a fast paced environment and enjoy being part of exciting leading edge projects?
The Role
The Bell Customer Operations Project Design and Delivery team is at the forefront in the design and delivery of large capital and IT dependent programs focused on supporting the achievement of Bell’s Strategic Imperatives. If you are a dynamic, technical and execution (critical thinking/analytical) focused project manager, we have room for you to grow within our team.
Reporting directly to the Senior Manager, Program Design and Delivery, the Project Manager is accountable for the successful design, planning and implementation of large call center capital projects that help Bell deliver a best in class customer experience and to support sponsors achieving project benefits (Revenues, Churn reduction etc.). The candidate will be responsible for implementing marketing initiatives and new products while working in partnership with IT project managers as well as managing the end to end design and delivery of other cross functional projects. The candidate will also be responsible to identifying and influencing opportunities to improve the customer experience, costs, and revenue
Working closely with a number of internal partners, including IT, the operations, marketing, product development, etc. the Project manager will be responsible for assessing customers’ and end users’ needs and experiences in order to design and deliver programs with speed and accuracy. The Project Manager must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives.
Key Responsibilities:
- Evaluate projects call center impacts and build assessment involving communication to planning teams and key stakeholders and data collection and analysis.
- Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables.
- Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, Scope, WBS, Budget, Action Registers, etc.).
- Create and / or partner with IT PM process mapping and targeted customer experience.
- Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
- Provide regular updates on project status, including risks and risk management approach to senior management.
- Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.
Experience / Core Competencies:
- Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
- Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables.
- Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts.
- Very strong analytical skills with the ability to leverage many data sources to produce a thorough and complete view of a problem or process
- Ability to work in a fast paced environment and manage multiple projects through effective prioritization.
- Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills.
- Bachelors Degree in Business, Engineering, Computer Science, or Marketing is an asset.
- Project Management Designation/Certification is an asset.
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Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 09/28/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto