Career Opportunities: Field Services Specialist (57333)
Req ID 57333 - Posted 09/16/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Campus
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Job Title: Field Services Specialist
Name and description of the hiring department:
Reporting to the Manager – Field Services, the Field Services Specialist is responsible for the timely high quality installation, repair and maintenance of Bell's portfolio of, Data, PBX, Voice and networking products and services. The Field Services Specialist will have an ongoing interaction with the customer and consequently plays an important role in building solid and committed relationships with Bell's customers. Service technicians promote on-site sales and service and assist the customer in interfacing with Bell's departments as required. In addition to all customer premise equipment, technicians may also be involved with Central Office responsibilities.
Job Duties / Accountabilities:
- Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner.
- Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services.
- Must be a team player with the ability to learn from and share knowledge with others.
- Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands.
- Works as a member of the implementation team when turning up new services or expanding existing services.
- Able to work independently.
- Capable of working physically demanding tasks, which involve lifting, carrying and climbing.
Essential Qualifications / Competencies:
- Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience.
- Excellent analytical skills to identify potential and existing problems with products and services.
- Skilled in the use of various Digital, IP, and Analogue test equipment.
- Experience with Internetworking/Data and VoIP technologies.
- Must possess a valid driver’s license.
Preferred Qualifications / Competencies:
- Trained or certified in one or more of the following Cisco skill paths. CCENT, CCNA, CCIE voice or CCIE data.
- Experience with routers, switches, ADSL modems.
- Experience involving Avaya/Mitel/Cisco key/PBX systems and applications.
Working Conditions:
-This item is covered by the terms of the collective agreement (UNIFOR 950).
- Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands.
Position Type: Technician
Job status : Regular Full Time
Company name: Bell Canada
Date candidate required: September or October 2014
Application deadline: September 29th, 2014
Job Location: 2925 Virtual way and/or 2633 Nootka, Vancouver (British Colombia)
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Craft Services
Job Location: Canada : British Columbia : Vancouver
Application Deadline: 08/15/2013
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, British Columbia, Vancouver
Req ID 57333 - Posted 09/16/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Campus
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Job Title: Field Services Specialist
Name and description of the hiring department:
Reporting to the Manager – Field Services, the Field Services Specialist is responsible for the timely high quality installation, repair and maintenance of Bell's portfolio of, Data, PBX, Voice and networking products and services. The Field Services Specialist will have an ongoing interaction with the customer and consequently plays an important role in building solid and committed relationships with Bell's customers. Service technicians promote on-site sales and service and assist the customer in interfacing with Bell's departments as required. In addition to all customer premise equipment, technicians may also be involved with Central Office responsibilities.
Job Duties / Accountabilities:
- Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner.
- Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services.
- Must be a team player with the ability to learn from and share knowledge with others.
- Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands.
- Works as a member of the implementation team when turning up new services or expanding existing services.
- Able to work independently.
- Capable of working physically demanding tasks, which involve lifting, carrying and climbing.
Essential Qualifications / Competencies:
- Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience.
- Excellent analytical skills to identify potential and existing problems with products and services.
- Skilled in the use of various Digital, IP, and Analogue test equipment.
- Experience with Internetworking/Data and VoIP technologies.
- Must possess a valid driver’s license.
Preferred Qualifications / Competencies:
- Trained or certified in one or more of the following Cisco skill paths. CCENT, CCNA, CCIE voice or CCIE data.
- Experience with routers, switches, ADSL modems.
- Experience involving Avaya/Mitel/Cisco key/PBX systems and applications.
Working Conditions:
-This item is covered by the terms of the collective agreement (UNIFOR 950).
- Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands.
Position Type: Technician
Job status : Regular Full Time
Company name: Bell Canada
Date candidate required: September or October 2014
Application deadline: September 29th, 2014
Job Location: 2925 Virtual way and/or 2633 Nootka, Vancouver (British Colombia)
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Craft Services
Job Location: Canada : British Columbia : Vancouver
Application Deadline: 08/15/2013
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, British Columbia, Vancouver