Career Opportunities: Loyalty & Retention Specialist (57896)
Req ID 57896 - Posted 09/26/2014 - Posting Location (1) - Job Province / State (2) - Job City (2) - Marketing - Bell Corporate
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Do you have a passion for excellence?
Are you always thinking of newer, better ways of doing things?
Are you the very best at campaign/project execution and follow-through?
If your answer to those questions is an enthusiastic “yes” then you may be the person we’re looking for to join our Loyalty and Retention team.
Detailed Description:
Reporting directly to the Manager, Campaign Management Team, BRS Loyalty and Retention, the successful candidate will transform the way Bell manages the Loyalty and Retention portfolio, and work closely with various business units within Bell. Your experience in telecommunications, understanding of Bell’s processes, project/campaign execution and drive to create a positive customer experience will be an asset.
In addition, your analytical abilities will help you to analyze results in an effort to identify new projects and programs and your communication skills will allow you to liaise effectively with various teams to meet your objectives. Your contributions will have direct impacts on company profitability. This position provides an excellent opportunity to work in a high profile, dynamic and challenging environment.
Job Duties/Accountabilities:
* Design targeting strategies, campaign treatments & supporting business cases to reduce churn & calls (Outbound, email, direct mail, reactive routing, ad hoc cust facing tools)
* Reduce churn & calls by improving/maximizing various customer touch points
* Create overall campaign launch plan & project manage against milestones
* Execute campaigns on time with cross-functional teams
* Measure campaign results against business case/targets
* Complete follow through with campaign post mortems
Critical Qualifications/Competencies:
* Minimum 2 years of leadership experience
* Strong analytical, problem solving and decision making skills
* Business case development
* Highly motivated and able to proactively seek out innovative approaches to business challenges
* Proven ability in project management and leading cross functional teams
* Able to manage multiple priorities and deadlines
* Detail oriented
* Excellent communications skills, both written and verbal
* Proficiency in Excel and PowerPoint
* Flexibility and the ability to comfortably operate in an ever-evolving environment
* Possess a university degree with a Business, Marketing and/or related discipline
Preferred Qualifications/Competencies:
* Telecom Industry experience is an asset
* Bilingualism in French/English is an asset
TC:MKT
BCE:WKP #Feature *LI-AG
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Application Deadline: 10/09/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto
Req ID 57896 - Posted 09/26/2014 - Posting Location (1) - Job Province / State (2) - Job City (2) - Marketing - Bell Corporate
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Do you have a passion for excellence?
Are you always thinking of newer, better ways of doing things?
Are you the very best at campaign/project execution and follow-through?
If your answer to those questions is an enthusiastic “yes” then you may be the person we’re looking for to join our Loyalty and Retention team.
Detailed Description:
Reporting directly to the Manager, Campaign Management Team, BRS Loyalty and Retention, the successful candidate will transform the way Bell manages the Loyalty and Retention portfolio, and work closely with various business units within Bell. Your experience in telecommunications, understanding of Bell’s processes, project/campaign execution and drive to create a positive customer experience will be an asset.
In addition, your analytical abilities will help you to analyze results in an effort to identify new projects and programs and your communication skills will allow you to liaise effectively with various teams to meet your objectives. Your contributions will have direct impacts on company profitability. This position provides an excellent opportunity to work in a high profile, dynamic and challenging environment.
Job Duties/Accountabilities:
* Design targeting strategies, campaign treatments & supporting business cases to reduce churn & calls (Outbound, email, direct mail, reactive routing, ad hoc cust facing tools)
* Reduce churn & calls by improving/maximizing various customer touch points
* Create overall campaign launch plan & project manage against milestones
* Execute campaigns on time with cross-functional teams
* Measure campaign results against business case/targets
* Complete follow through with campaign post mortems
Critical Qualifications/Competencies:
* Minimum 2 years of leadership experience
* Strong analytical, problem solving and decision making skills
* Business case development
* Highly motivated and able to proactively seek out innovative approaches to business challenges
* Proven ability in project management and leading cross functional teams
* Able to manage multiple priorities and deadlines
* Detail oriented
* Excellent communications skills, both written and verbal
* Proficiency in Excel and PowerPoint
* Flexibility and the ability to comfortably operate in an ever-evolving environment
* Possess a university degree with a Business, Marketing and/or related discipline
Preferred Qualifications/Competencies:
* Telecom Industry experience is an asset
* Bilingualism in French/English is an asset
TC:MKT
BCE:WKP #Feature *LI-AG
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Application Deadline: 10/09/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Ontario, Toronto