Career Opportunities: Project Design and Delivery Leader (56409)
Req ID 56409 - Posted 09/29/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Project Management - Bell Corporate
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Project Design and Delivery Leader
Are you passionate about the customer experience and willing to do whatever it takes to make it better?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Do you thrive in a fast paced environment and enjoy being part of exciting leading edge projects?
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives
The Role:
The Bell Customer Operations Project Design and Delivery team is at the forefront in the design and delivery of large capital and IT dependent programs focused on supporting the achievement of Bell’s Strategic Imperatives. If you are a dynamic, technical and execution (critical thinking/analytical) focused project manager, we have room for you to grow within our team.
Reporting directly to the Manager, Program Design and Delivery, the Project Design and Delivery Leader is accountable for the successful design, planning and implementation of large programs and/or projects that help Bell deliver a best in class customer experience. The candidate will be responsible for managing the end to end design and delivery of cross functional projects, as well as identifying and influencing opportunities to improve the customer experience, costs, and revenue.
Working closely with a number of internal partners, including IT, the operations, marketing, product development, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences in order to design and deliver programs with speed and accuracy. The candidate must be capable of interpreting Call Center results and data to generate insights and concepts to improve the overall Customer Experience and deliver initiatives to drive specific results. It’s imperative that the candidate is strategic and analytical and has the ability to think outside the box and drive new unique approaches.
Key Responsibilities:
* Plan the design and delivery of large scale and cross functional projects involving change management and systems implementation from concept to execution.
* Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables.
* Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, Scope, WBS, Budget, Action Registers, etc.).
* Actively lead the creation of business cases and financial forecasts to prove the viability of new initiatives, including data collection and analysis, process mapping and redesign, and potential operational efficiencies.
* Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
* Provide regular updates on project status, including risks and risk management approach to senior management.
* Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.
* Process map critical processes to create CMO and FMO and redesign processes for optimal performance; monitor process performance for deviations to apply appropriate corrective action.
* Data analysis – Analyze data to provide insight for opportunities for campaigns
Core Competencies:
* Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
* Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables
* Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts.
* Ability to work in a fast paced environment and manage multiple projects through effective prioritization.
* Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions.
* Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills.
* Bachelors Degree in Business, Engineering, Computer Science, or Marketing is an asset.
* Project Management Designation/Certification is an asset.
* Fully proficient in MS suite including MS Project, and Visio.
* Strong analytical skills in order to be able to interpret data and generate insight and action
BCE:WKP
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 10/10/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Montreal
Req ID 56409 - Posted 09/29/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Project Management - Bell Corporate
Bell is a truly Canadian company with a 134-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Project Design and Delivery Leader
Are you passionate about the customer experience and willing to do whatever it takes to make it better?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Do you thrive in a fast paced environment and enjoy being part of exciting leading edge projects?
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives
The Role:
The Bell Customer Operations Project Design and Delivery team is at the forefront in the design and delivery of large capital and IT dependent programs focused on supporting the achievement of Bell’s Strategic Imperatives. If you are a dynamic, technical and execution (critical thinking/analytical) focused project manager, we have room for you to grow within our team.
Reporting directly to the Manager, Program Design and Delivery, the Project Design and Delivery Leader is accountable for the successful design, planning and implementation of large programs and/or projects that help Bell deliver a best in class customer experience. The candidate will be responsible for managing the end to end design and delivery of cross functional projects, as well as identifying and influencing opportunities to improve the customer experience, costs, and revenue.
Working closely with a number of internal partners, including IT, the operations, marketing, product development, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences in order to design and deliver programs with speed and accuracy. The candidate must be capable of interpreting Call Center results and data to generate insights and concepts to improve the overall Customer Experience and deliver initiatives to drive specific results. It’s imperative that the candidate is strategic and analytical and has the ability to think outside the box and drive new unique approaches.
Key Responsibilities:
* Plan the design and delivery of large scale and cross functional projects involving change management and systems implementation from concept to execution.
* Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables.
* Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, Scope, WBS, Budget, Action Registers, etc.).
* Actively lead the creation of business cases and financial forecasts to prove the viability of new initiatives, including data collection and analysis, process mapping and redesign, and potential operational efficiencies.
* Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
* Provide regular updates on project status, including risks and risk management approach to senior management.
* Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.
* Process map critical processes to create CMO and FMO and redesign processes for optimal performance; monitor process performance for deviations to apply appropriate corrective action.
* Data analysis – Analyze data to provide insight for opportunities for campaigns
Core Competencies:
* Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
* Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables
* Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts.
* Ability to work in a fast paced environment and manage multiple projects through effective prioritization.
* Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions.
* Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills.
* Bachelors Degree in Business, Engineering, Computer Science, or Marketing is an asset.
* Project Management Designation/Certification is an asset.
* Fully proficient in MS suite including MS Project, and Visio.
* Strong analytical skills in order to be able to interpret data and generate insight and action
BCE:WKP
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 10/10/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, Quebec, Montreal