Career Opportunities: Business Technician I - BB/IP Technology (58329)
Req ID 58329 - Posted 10/01/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Field Services - Bell Corporate
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Name and description of hiring department:
Business Data Assurance & Provisioning (BDAP) is the professional customer and technical services group for service level management of large, medium & small business accounts in the areas of Data, Broadband, IP and Voice. BDAP is a unique, multi-functional district responsible for a wide variety of traditional and emerging services in all market segments; regionally, nationally and globally. Our mission is to be the best Service Provider in the Telecommunications Industry.
We are looking for motivated candidates with knowledge of public or private telecommunications networks with emphasis on IP, Data, Broadband, and Integrated Services. Experience in the 'operations' of a telecommunications networks including expertise in the Service Provisioning and/or Service Assurance of Telecommunications Products and Services is important. Experience in service level management of customer networks and customer applications are an asset.
Job Duties / Accountabilities:
* Responsible for implementing customer provisioning orders and troubleshooting of network related troubles for various lines of business; customer and infrastructure network; in a multi-vendor environment
* Ability to perform level 1 / level 2 analysis and problem resolution
* Ability to understand when to assign tickets to proper service suppliers
* Perform tests to completion and/or resolution and update ticket appropriately
* Perform defined processes and escalate to the Manager or Support Manager
* Manage tickets/orders (SA & SP) until completion/closure and provide required status updates
* Responsible for Customer approved Changes (Changed Management)
* Leverage a variety of network management tools in order to perform your job
* Deal with unexpected problems and new situations
* Remain current with emerging technologies and applications
* Ensure escalation process has been followed and trouble orders/tickets have proper documentation
* Queue management of various workload management tools
* Escalate problems to internal/external suppliers and service partners to ensure outage time is minimized
* Participate actively (isolate problem) in common failures and major outage reestablishment with various teams
* Ability to deal with all levels of technical & non technical Management across the district & the business
* Perform in-depth tests, sectionalize and refer trouble tickets within established metrics
* Demonstrate Business Ethics and Corporate Values at all times
* Ability to communicate effectively in writing and verbally
* Ability to diagnose/troubleshoot problems on a wide variety of hardware platforms and bring to closure in a timely manner to the satisfaction of the client
Administrative Duties
* Accident Prevention Plan Compliance
* Health and Safety
* Build Partnerships with Controllers/Technicians Getting to know our business and people is ‘key’ to being successful in this role
Essential Qualifications / Competencies:
* Bilingual writing and speaking (French/English)
* In-Depth understanding and knowledge of internetworking LAN/MAN/WAN
* Knowledge of IP products and services (IPVPN, MPLS, BID)
* Knowledge of Legacy - Broadband products and services (T1, ATM, OE, NGCE)
* Advanced knowledge of vendor product (Cisco, Juniper, Nortel and Alcatel)
Preferred Skills / Competencies:
Technical
* Degree in Computer Science, Engineering or Telecommunications, or equivalent experience in Telecommunication
* Knowledge of Bell Canada’s legacy products such as: (Mega, Hyper, Low speed - Data, Analog, Datapac, Transport technologies OC-x and DS-x
* Vendor certification (i.e. Cisco CCNA, CCNP, Juniper JNCE)
Customer Focus
* A desire to help and serve internal and external Customers
Team Work
* The ability to work together cooperatively across all levels of the organization Listening, Understanding and Responding (able to have effective interaction with others)
Leadership
* Demonstrate Exceptional Bell Core Team Values
* The ability and willingness to manage change and take full responsibility for personal actions as well as the actions of a Team
* Quick, Quality Decision Making (particularly in highly stressful situations)
* Strong communication skills, global vision and the ability to deal with multiple priorities are required
* Must demonstrate self learning willingness and skills
* Must exhibit sound judgment, assertiveness and have demonstrated initiative
* Must be comfortable adapting to a constantly changing environment, and spear-head such activities
* Excellent problem solving and decision making skills
* Must be able to prioritize and meet deadlines, as well as looking for ways to constantly improve on day to day activities
Desktop
* MS Office Suite including MS Access, Visio, MS Excel, MS Word, MS PowerPoint
* Basic Unix knowledge and scripting
* Knowledge of the following applications; TIM, FOCUS, IPACT, COPS, PVCOARS
Working Conditions:
* This is a 7/24 operation - The candidate might have to work on different schedules according to business needs and will have to participate in the standby program and must be able to work overtime.
Position Type: Technician
Job status : Temporary
Company name: Bell Canada
Date candidate required: October 2014
Application deadline: October 16, 2014
Job Location: 671 de la Gauchetière O., Montréal, Qc.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Craft Services
Job Location: Canada : Quebec : Montreal
Application Deadline: 10/16/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, Quebec, Montreal
Req ID 58329 - Posted 10/01/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Field Services - Bell Corporate
Bell is a truly Canadian company with a 132-year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Name and description of hiring department:
Business Data Assurance & Provisioning (BDAP) is the professional customer and technical services group for service level management of large, medium & small business accounts in the areas of Data, Broadband, IP and Voice. BDAP is a unique, multi-functional district responsible for a wide variety of traditional and emerging services in all market segments; regionally, nationally and globally. Our mission is to be the best Service Provider in the Telecommunications Industry.
We are looking for motivated candidates with knowledge of public or private telecommunications networks with emphasis on IP, Data, Broadband, and Integrated Services. Experience in the 'operations' of a telecommunications networks including expertise in the Service Provisioning and/or Service Assurance of Telecommunications Products and Services is important. Experience in service level management of customer networks and customer applications are an asset.
Job Duties / Accountabilities:
* Responsible for implementing customer provisioning orders and troubleshooting of network related troubles for various lines of business; customer and infrastructure network; in a multi-vendor environment
* Ability to perform level 1 / level 2 analysis and problem resolution
* Ability to understand when to assign tickets to proper service suppliers
* Perform tests to completion and/or resolution and update ticket appropriately
* Perform defined processes and escalate to the Manager or Support Manager
* Manage tickets/orders (SA & SP) until completion/closure and provide required status updates
* Responsible for Customer approved Changes (Changed Management)
* Leverage a variety of network management tools in order to perform your job
* Deal with unexpected problems and new situations
* Remain current with emerging technologies and applications
* Ensure escalation process has been followed and trouble orders/tickets have proper documentation
* Queue management of various workload management tools
* Escalate problems to internal/external suppliers and service partners to ensure outage time is minimized
* Participate actively (isolate problem) in common failures and major outage reestablishment with various teams
* Ability to deal with all levels of technical & non technical Management across the district & the business
* Perform in-depth tests, sectionalize and refer trouble tickets within established metrics
* Demonstrate Business Ethics and Corporate Values at all times
* Ability to communicate effectively in writing and verbally
* Ability to diagnose/troubleshoot problems on a wide variety of hardware platforms and bring to closure in a timely manner to the satisfaction of the client
Administrative Duties
* Accident Prevention Plan Compliance
* Health and Safety
* Build Partnerships with Controllers/Technicians Getting to know our business and people is ‘key’ to being successful in this role
Essential Qualifications / Competencies:
* Bilingual writing and speaking (French/English)
* In-Depth understanding and knowledge of internetworking LAN/MAN/WAN
* Knowledge of IP products and services (IPVPN, MPLS, BID)
* Knowledge of Legacy - Broadband products and services (T1, ATM, OE, NGCE)
* Advanced knowledge of vendor product (Cisco, Juniper, Nortel and Alcatel)
Preferred Skills / Competencies:
Technical
* Degree in Computer Science, Engineering or Telecommunications, or equivalent experience in Telecommunication
* Knowledge of Bell Canada’s legacy products such as: (Mega, Hyper, Low speed - Data, Analog, Datapac, Transport technologies OC-x and DS-x
* Vendor certification (i.e. Cisco CCNA, CCNP, Juniper JNCE)
Customer Focus
* A desire to help and serve internal and external Customers
Team Work
* The ability to work together cooperatively across all levels of the organization Listening, Understanding and Responding (able to have effective interaction with others)
Leadership
* Demonstrate Exceptional Bell Core Team Values
* The ability and willingness to manage change and take full responsibility for personal actions as well as the actions of a Team
* Quick, Quality Decision Making (particularly in highly stressful situations)
* Strong communication skills, global vision and the ability to deal with multiple priorities are required
* Must demonstrate self learning willingness and skills
* Must exhibit sound judgment, assertiveness and have demonstrated initiative
* Must be comfortable adapting to a constantly changing environment, and spear-head such activities
* Excellent problem solving and decision making skills
* Must be able to prioritize and meet deadlines, as well as looking for ways to constantly improve on day to day activities
Desktop
* MS Office Suite including MS Access, Visio, MS Excel, MS Word, MS PowerPoint
* Basic Unix knowledge and scripting
* Knowledge of the following applications; TIM, FOCUS, IPACT, COPS, PVCOARS
Working Conditions:
* This is a 7/24 operation - The candidate might have to work on different schedules according to business needs and will have to participate in the standby program and must be able to work overtime.
Position Type: Technician
Job status : Temporary
Company name: Bell Canada
Date candidate required: October 2014
Application deadline: October 16, 2014
Job Location: 671 de la Gauchetière O., Montréal, Qc.
BCE:WKP #Feature
Additional Information:
Position Type: Union
Position Level: Unifor - Craft Services
Job Location: Canada : Quebec : Montreal
Application Deadline: 10/16/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell has a diverse workforce and is an equal opportunity employer.
Created: Canada, Quebec, Montreal