Career Opportunities: Billing Operations Specialist – Temp 6 Months (54735)
Req ID 54735 - Posted 08/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
Job Duties/Accountabilities:
* Take the lead in bringing together virtual teams of experts to ensure timely identification and resolution of any incidents and problems that adversely impact the customer billing experience.
* Ensure impact and root cause of incidents and problemsare understood, and ensure appropriate actions are taken to resolve and prevent recurrence through the partnership with support teams.
* Effectively use situation management guidelines to communicate billing incidents or SOx gaps to stakeholders. Work in partnership with Bell’s business representatives to prioritize issues/incidents and determine corrective actions for resolution.
* Work in partnership with Change and Release Management teams, schedule fixes as patches, negotiate fixes in major releases and provide forecasts of workload to the various testing teams whenever fixes must be tested prior to implementation.
* Partner with service provider(s) to protect the production environment from the impact of change through effective change scheduling, risk assessment and monitoring of implementation.
* Identify negative trends in system performance, infrastructure performance, bill accuracy or timing.
* Analyze and/or produce detailed metrics pertaining to various service management processes.
* Identify system opportunities that would reduce support effort, hardware costs and/or improve the customer billing experience.
* Monitor, schedule and complete SOx reviews with outsourced billing vendor to ensure billing completeness and accuracy through SOx controls.
* Through a personal development plan, remain current in industry best practices related to IT Service Management.
Critical Qualifications/Competencies:
* Strong analytical skills and willingness to proactively seek information to ensure exceptional risk assessment and mitigation.
* Billing system knowledge
* Ability to manage multiple activities at a high level and dive into detail when challenges arise.
* Persuasion power, ability to influence others.
* Understanding and knowledge of the customer billing experience and the systems that provide the services.
* The ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams.
* Excellent written and verbal communication skills.
* Willingness to manage own time, working extended hours when necessary to meet deliverables or manage incidents.
Preferred Qualifications/Competencies:
* Knowledge of Billing and Ordering Systems.
* BA or PM experience preferred, understanding of the project initiation processes and tools.
* Business knowledge related to call centre, retail and self-care channels.
* Post-secondary education, preferably in Business or Technology.
* ITIL knowledge or certification.
* Bilingualism.
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 08/10/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
The masculine and feminine used in this job ad refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Created: Canada, Quebec, Montreal
Req ID 54735 - Posted 08/04/2014 - Posting Location (1) - Job Province / State (1) - Job City (1) - Information Technology - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
Job Duties/Accountabilities:
* Take the lead in bringing together virtual teams of experts to ensure timely identification and resolution of any incidents and problems that adversely impact the customer billing experience.
* Ensure impact and root cause of incidents and problemsare understood, and ensure appropriate actions are taken to resolve and prevent recurrence through the partnership with support teams.
* Effectively use situation management guidelines to communicate billing incidents or SOx gaps to stakeholders. Work in partnership with Bell’s business representatives to prioritize issues/incidents and determine corrective actions for resolution.
* Work in partnership with Change and Release Management teams, schedule fixes as patches, negotiate fixes in major releases and provide forecasts of workload to the various testing teams whenever fixes must be tested prior to implementation.
* Partner with service provider(s) to protect the production environment from the impact of change through effective change scheduling, risk assessment and monitoring of implementation.
* Identify negative trends in system performance, infrastructure performance, bill accuracy or timing.
* Analyze and/or produce detailed metrics pertaining to various service management processes.
* Identify system opportunities that would reduce support effort, hardware costs and/or improve the customer billing experience.
* Monitor, schedule and complete SOx reviews with outsourced billing vendor to ensure billing completeness and accuracy through SOx controls.
* Through a personal development plan, remain current in industry best practices related to IT Service Management.
Critical Qualifications/Competencies:
* Strong analytical skills and willingness to proactively seek information to ensure exceptional risk assessment and mitigation.
* Billing system knowledge
* Ability to manage multiple activities at a high level and dive into detail when challenges arise.
* Persuasion power, ability to influence others.
* Understanding and knowledge of the customer billing experience and the systems that provide the services.
* The ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams.
* Excellent written and verbal communication skills.
* Willingness to manage own time, working extended hours when necessary to meet deliverables or manage incidents.
Preferred Qualifications/Competencies:
* Knowledge of Billing and Ordering Systems.
* BA or PM experience preferred, understanding of the project initiation processes and tools.
* Business knowledge related to call centre, retail and self-care channels.
* Post-secondary education, preferably in Business or Technology.
* ITIL knowledge or certification.
* Bilingualism.
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
Application Deadline: 08/10/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
The masculine and feminine used in this job ad refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Created: Canada, Quebec, Montreal